The lady who came was great. She called ahead, arrived on time, got the problem sorted quickly and cleaned up nicely afterwards. Thank you!
Have a great Sunday!
We took a call from this customer in Wheatley today who wanted to pass on her thanks to us and specifically to Tony and Danny, saying "it was so refreshing to deal with two people who were so quietly professional and knew what they were doing." Such lovely words have really made our day!
I just wanted to say a big thank you to Mark who came out today to our school to unblock our drains. It was a particularly unpleasant job.
We thank you as a company for sending an engineer out the day after our initial call, and to Mark for handling the situation so calmly, professionally, and courteously. He did an excellent job, and we are more than satisfied with his work.
We wouldn't hesitate to recommend Metro Rod and have already booked a Preventative Maintenance Check for six months' time based on the professionalism, speed and efficiency of your service.
Thank you so much for your quick response, you’re a lifesaver!
Thank you so much for your help yesterday, you don’t realise how much you helped me out.
You actioned it all so quickly with very little information from me as you knew I had my hands full and for this, I’m so grateful.
I just want to also pass a huge thank you on to Kier, he turned up very quickly and worked to an excellent level of professionalism, even assisting with washing debris from under the vehicle and sweeping up. He was helpful, polite and represented himself and your company extremely well.
We received a call from a building contractor who were working on site in one of the prisons in our area. They had been working on the showers and their workforce had packed up and left site, ready to hand over when they discovered a drainage problem: a blocked shower. The governor of the prison was adamant that he wanted the problem sorted asap, so that's where we came in!
Mondays are a busy time for us, but we understood the urgency of the issue and we knew the site as we've worked for all the prisons in our area, so we were able to send an engineer to site in the afternoon as requested. We met with the contractor who was remaining on site to complete the handover with the client, and our engineer Seb got to work. He discovered that there was a blocked stack pipe, with the blockage being quite deep. It hadn't been an issue until the rooms were tested, but unblocking stack pipes is nothing new to us! Seb was able to clear the blockage in less than an hour, minimising the delay in the handover from building contractor to the client.
The contractor had this to say about the service they received: "Thanks for taking our call and acting so promptly to get us an engineer to site this afternoon. Great service. Much appreciated."
We're always happy to help!
We went out to a property located at a retirement development in Bicester, as the customer was having a serious problem where flushing the toilet or sink was causing waste water to rise up in the bath. The developments caretaker had taken a look, but it was clear that our services were needed so we sent out Tony.
Tony got to work trying to clear the blockage from the WC, which was unsuccessful, so he explored the manholes outside searching for the downstream access that would enable him to clear the blocked drain. This proved trickier than anticipated, but he knew he couldn't leave the resident without her facilities. He requested a camera be brought on site and then was able to use the CCTV camera to track down a hidden manhole that was underneath some hedges. The CCTV camera also showed the cause of the problem: tree roots!
Once this manhole was opened it was a straightforward matter to remove the roots and clear the blockage.
We were delighted to receive a letter from the resident who told us:
"I would like to say how grateful and impressed I was by Tony who came to clear my bathroom pipes last Friday. He persevered until he found and cleared the problem. In fact working until 10PM. Not many young men, these days, would have not "come back tomorrow"!
Altogether a charming and helpful young man."
Lovely to hear that our efforts were well received and Tony got a kick out of being referred to as a young man!
We went out to a home in Wantage to assist a couple with their blocked drain. We sent out our engineer Seb to investigate. The problem turned out to be a little bigger than anticipated and in order to make access for his electro-mechanical cables to get into the pipes to clear it, he had to remove the toilet from the wall. Once this was achieved it was a simpler matter to clear the blockage and restore flow.
Yesterday we received a phone call in the office from the customer who could not have been happier with the service.
"Dot in the office was so cheerful and helpful... the engineer was friendly, helpful and polite, a lovely man"
We are very pleased we could help!