Customer Testimonials

Friendly and Helpful Throughout! | Metro Rod Deeside

6th August 2019 - in Chester, Deeside, North Wales, Wrexham

We love to hear from our customers and clients when our engineer have done an excellent job on site. Whether it be a simple blocked drain, a CCTV Survey or larger work involving our Tanker Services.

Anna enquired via our website, stating she had an issue with a blocked drain at her property in Wrexham. We were able to be flexible with getting to site for her, working round her needs and schedule.

The blockage was cleared in no time and we recently received this lovely commendation from her about the engineer who attended, our Senior Engineer, Paul!

"I just wanted to write and say thanks for the efforts Paul went too when he came to work at our house on 8th July.

He went out of his way to do a thorough check of our drainage system, and was friendly and helpful throughout.

Please pass on my personal thanks to him."

No matter your schedule, or whether you're a property or larger business, we have the capability to clear blocked drains in a jiffy!

01244 288809 | 0808 250 9915 | [email protected]

www.metrorod.co.uk/local/deeside-north-wales

www.metrorod.co.uk/local/chester

www.metrorod.co.uk/local/wrexham

Helping Our Local Schools! | Metro Rod Deeside

16th May 2019 - in Chester, Deeside, North Wales, Wrexham

We take pride in being able to assist our local schools and colleges on a daily basis. From blocked toilets to a leaking sink. All facilities in schools and colleges need to be kept in top condition to ensure their learning environment is not affected . This keeps their day to day life running smoothly!
So when we attended to a local High School who had been suffering with repeat issues, we were happy to help them get to the bottom of their drainage issues!
"Just want to send an email to praise the member of staff who carried out some work for us yesterday at Connah's Quay High School. Your engineer found a blockage which he thinks had been causing us issues for a long time."
All in a days work for a Metro Rod engineer!
Our engineers are the pride and joy of our work force. We’re glad to see their hard work being noticed! If you need a hardworking engineer, don’t hesitate to give us a call on the details below. Our office can discuss arranging for your own engineer to help with your drainage issues!

We cover North Wales, Chester and Wirral for all domestic and commercial drainage needs. Due to the fact we have engineers based in Llandudno, Chester and Wirral we are able to provide 24/7 drain care and repair wherever you are!

01244 288809 | 0808 208 2620 | [email protected]

www.metrorod.co.uk/local/deeside-north-wales

Going above and beyond!

16th May 2019 - in Chester, Deeside, North Wales, Wrexham

Our engineers work hard to make sure their work is completed to highest standard. But, sometimes they really do go above and beyond the call of duty! Whether it's a blockage, a leak or an overflowing manhole, they provide first class service on time, every time!
Take a look at this customer who emailed our office to let us know how amazing our engineer was!
"Your engineer on Friday afternoon was an absolute hero! My mother who lives in Victoria View got into trouble with her car a very kind gentleman from Metro Rod managed to push her up the slope into the car park! Her car decided to stop on the entrance to the car park, he came over tried to start the car. In the end he had to push it into the car park. There would have been a chance of a accident if she rolled back into the main road. He then offered to help her into the lift with her shopping! Because she was a little shaken about what had happened but she was okay. I'm disabled so unable to get down to say thank you to the gentleman, but I could see out of the window. He looked very busy and he got stuck straight back into work! What an asset to your company, not many gentlemen like him around anymore so please thank him!"
Domestic Customer, Wirral 
 

Our engineers are the pride and joy of our work force and we're glad to see their hard work being noticed! If you need a hardworking engineer, don't hesitate to give us a call on the details below to discuss arranging for your own engineer to help with your drainage issues!

We cover North Wales, Chester and Wirral for all domestic and commercial drainage needs. Due to the fact we have engineers based in Llandudno, Chester and Wirral we are able to provide 24/7 drain care and repair wherever you are!

01244 288809 | 0808 208 2620 | [email protected]

www.metrorod.co.uk/local/deeside-north-wales

Blocked Toilet? No Problem! We Are Here to Save the Day!

19th November 2018 - in Chester, Deeside, North Wales, Wrexham

Picture this; you've just got home from work on a Friday evening. You're just about to settle down for the evening. A nice glass of wine, television or a good book. Sounds great doesn't it? What if those relaxing plans came to a halt when you enter your bathroom to find you have a blocked toilet? That's the last thing you need!

Well that's exactly what Phil, a customer in Chester, came across last Friday. When we received his call, we acted quickly to help sort out his blocked toilet! He has this to say;

"Metro Rod Deeside you just saved our Friday night! Absolute legend Dan (and your call centre op who’s name I missed) got here in under 20 mins, fixed our issue in under an hour. Really quick, really professional, top class service with no dramas.. loving your work guys!"

 
A huge well done to our Service Engineer Dan who attended, you're a credit to the Metro Rod name!
If you think you need us, day or night, we are here for you! call us, email us, however you choose, we'll be there! When things like a blocked toilet happen at your home, you need someone who's going to be there quick. You need someone who's going to be professional and someone who will get the job done with no dramas!

Available 24/7/365 - local engineers helping you, the local community!

0808 250 9915

[email protected]

www.metrorod.co.uk/local/chester

Excellent Service

8th October 2018 - in Chester, Deeside, North Wales, Wrexham

A great commendation from one of our commercial clients GA Prydden Groundworks today!

"Metro Rod Chester, Wirral and North Wales have always given excellent service for the jetting and CCTV on commercial contracts that they undertake for ourselves.
It is an easy process sending the drainage drawings to their office, obtaining Risk Assessments and Method Statements, and arranging a date to undertake the works.

Their engineers are professional in their work on site, and have allthe required PPE that main contractors require.

The ability to download and view the reports and CCTV footage on their iTouch link to forward to the main contractors is a great feature.

I would recommend this company to anyone looking for professional and reliable drainage services. 

Dave Berry – GA Prydden Groundwork Contractors Ltd"

We pride ourselves on being up to date with the latest technologies to allow us to assist the construction and groundwork industries in the best way we can. Do you know someone who needs our help? Do YOU need our help? Call us now to arrange a free site assessment and start your journey with us!

01244 288809

0808 208 2620

[email protected]

www.metrorod.co.uk/local/deeside-north-wales

Priceless Drainage Service

26th September 2018 - in Chester, Deeside, North Wales, Wrexham

We recently received a glowing review from one of our most valued customers. Metro Rod (Deeside) have been providing our services to CBRE and MBNA, Chester for almost 20 years. Mark Blair has been Site Supervisor for as long as we have been on site here and he had these words to say;

" The communication from Metro Rod Deeside has always been nothing but the best, from the first phone call/email I know that the office staff will keep me updated every step of the way. Arranging emergency call outs is no issue for them, even late night and weekend call outs. Service like this is priceless to keep a site like ours up and running. Engineers are always polite, health and safety conscious and will to go the extra mile for us, a great bunch. Metro Rod are always flexible to the customer, they can be there when you need them. We've had all manner of works take place here at MBNA, from excavations, interceptor works, grease traps to a simple gully clean. All these works are carried out professionally with minimal disturbance to our building. We had major works here where upon engineers were on site for near 20 hours and they wouldn't give up, my thanks go out to Metro Rod as always for their hard work."

Mark and everyone at MBNA are just one customer that rely on us on a daily basis. We're always happy to help, in whatever capacity.