Customer Testimonials

A Credit to your Company

23rd November 2017 - in North East

We attended an Arnold Clark for a blocked ladies toilet and managed to resolve the issue for the customer minimising disruption to site.

" Ross Dawson visited our site as we reported an issue with our ladies toilets, he came on site and was very friendly. I showed him the issue,  . Ross worked very efficiently and without causing any disruption to our site. He was a pleasure to have working on site and a credit to your company.

Thanks for they quick solution. We hope we don’t have to use you again but if any issues do arise we will defiantly know where to come."

5 out of 5 Stars: “Reliable and Quick!”

21st November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Our on-call engineer this weekend was called to a rental property in Swansea to help with a blocked toilet.

A fairly standard job which involved initial investigative work and then some High-Pressure Water Jetting to shift the blockage.
No surprise the blockage was caused by the build of wet-wipes which of course should never be flushed.

The problem was resolved quickly and efficiently by our specialist engineer.

The end result was a very happy customers who left us the following feedback:

"Really reliable and sorted the problem out straight away! 5 stars"

HPWJ at Private Property

20th November 2017 - in Blackburn, Blackpool, Bolton, Preston, Wigan

He Mid Lancs Team were called out to a blocked toilet at a private property in Clitheroe, following the engineers investigations, he was able to determine the location and cause of the blockage. High pressure water jetting was carried out from the external manhole, once the debris was cleared a CCTV look-see was carried out to ensure the blockage had cleared and the toilet restored to full flow.

Metro Rod (Mid Lancs) are available 24/7 and work in around Clitheroe including Sabden, Chatburn, Grindleton and Hurst Green and all areas and villages in and around Clitheroe.

Blocked Drains at Food Production Warehouse

20th November 2017 - in Blackburn, Blackpool, Bolton, Preston, Wigan

Metro Rod carries out work in the area of Burnley the most recent job being a Food Production warehouse with reports of blocked drains on site.

Once our engineer arrived on site he could see that they were having trouble with 2 blocked gullies and 1 blocked Aco drain the main cause being a blockage that was present downstream from external inspection chamber, after using high pressure water jetting to remove the debris our engineer carried out a dye flow test, CCTV look-see and drain tracing to make sure that all the food debris was gone once he was sure it was clear and free flowing he disinfected the pipeline to leave it clean fresh and working at full efficiency.

All our engineers are trained to the highest Health and Safety Standards so you know that you are in safe hands for more information on our services or for a no obligation quote call our office on 01942 221804

Caustic Soda Blocks Drains at Fitness Gym

20th November 2017 - in Blackburn, Blackpool, Bolton, North Manchester, Preston, Wigan

Metro Rod (Mid-Lancs) recently carried out Drainage works on a Fitness Gym in the area of Bolton, they had reports of blocked urinals in the establishment, upon our engineers arrival he found that the urinals were completely blocked due to 100% Scale Build Up in the Pipelines with Caustic Soda to be the Cause. Although Caustic Soda is regularly used as a Drain Un-Blocking agent in some cases it can create more of an issue by solidifying thus creating more of a blockage. Our engineer carried out Electro Mechanical Cleaning and High Pressure Water Jetting with our Mini Jetter to remove the problem Scale and Caustic Soda to leave the pipelines in a free flowing condition. As our last visit was the same in nature only 4 months previous our engineer put in Further Recommendations for a PPM so that the urinals can be cleaned on a 3 month basis to eradicate the use of Caustic Soda so this problem won't keep recurring.

A Metro Rod PPM; Pre-Planned Maintenance is a Tailor Made Programme Which is used to prevent recurring problems within your Drainage System if you would like more information on our Tailor made PPM's you can call us on 01942 221804

Calm Carmarthen

16th November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Engineers attended a property in Carmarthen for a Blocked Drain. When they got to this property they knew it was more than just a blocked drain.

They High Pressure Water Jetted the line and then used the CCTV Drainage Camera to see what was causing this big blockage. They saw that the line has multiple cracks which was causing debris to catch on to the cracks and started building up.

Engineers came back to put a Liner in and the drain was then free flowing again.

Metro Rod Mid Lancs Feeling Proud

16th November 2017 - in Blackburn, Blackpool, Bolton, Preston, Wigan

After receiving an emergency call out to a local service station, Steve Hodgson and Tom Woodcock were faced with a full site foul blockage, causing internal flooding.

As the events unfolded it became apparent that site would have to close due to the disruption of the flooding unless Metro Rod could come up with a solution, this was to utilise the combination tanker to over pump from an external manhole chamber and carry out a full internal foul flooding clean, this kept the service station operational while all blockage issues were cleared. Our engineers realised this was going to be more of a team effort, due to the unusual cause of the blockage, which was only made apparent once the tanker had cleared the excess foul/flood water, see the bizarre photograph below. Our Operations Manager, Sean Phelan and Senior Engineer, Mick Hodgson were also there to lend a helping hand.

After a long hard days graft in our unpredictable winter weather, the team rectified the issues and completely unblocked the site leaving it free flowing.

We would just like to show our appreciation and say a big well done to our lads for their camaraderie and team work!!

“HELPED MY CUSTOMER WITHIN THE HOUR”

14th November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Check out this testimonial we received from a local flat pack furniture assembly company who's customer, a Swansea-based property developer, needed an emergency call-out to fix an overflowing drain.

"I have to give it to Metro Rod Swansea, we had full day of flat pack assembly planned in a property in central Swansea, but when we arrived we couldn't enter the property due to an overflowing manhole. We spoke to the property owner to okay a call-out, then called Metro Rod Swansea after getting a recommendation, and told them of our situation. They came out within the hour, fixed the problem and cleaned the mess so that we could get in and start work. Fair play - fantastic service!

Business Owner,
Flat Pack Swansea (www.flatpackswansea.co.uk)
Flat-Pack Handyman and Local Furniture Assembly Service"