We had an enquiry from Paul in Nottingham (on 4th May 2017) who needed a CCTV Survey and report for building work at his property.
He was so pleased with our response that he e-mailed:
"I must say it makes a pleasant surprise that all is as stated - the engineer turns up on time, does the job, is polite etc."
We received a call from this client at a betting shop in Oxford to say that they needed us as their customer toilets were flooding from the pipework, so we headed off to sort it out.
We dispatched Brian to Oxford and he quickly got to work solving the problem. He found that all the sinks, urinals and toilets were blocked on site, with the exception of the staff facilities, so it was clearly something that needed fixing asap. He found that the facilities were backing up through the urinals as they were the lowest point. He used his kinetic ram to clear the blockage in the toilets, however this did not solve the issue with the sinks and urinals. For these he used his electro-mechanical cleaner on the 4 inch pipework after draining the pipework up stream. This remedied the problems and so he could tidy up and left the site clean and tidy.
The client had this to say about his work:
“Brian came to our shop to fix the toilets. Did a fast and very efficient job. Made us aware of all the problems and also showed concern for our shops needs and customers. Great service!”
Thank you for all the planning and hard work on sorting out our defective drains from the house to the septic tank and negotiating the insurance claim to cover the costs. Chris, Tom, and Roger were always helpful and cheerful causing us little disruption as possible. The drains were always useable apart from short periods of disconnection and reconnection. At the end of the project Chris and Tom did an excellent job of reinstating the drive, passage way and paths to a smart finish. Kath was also very helpful on the telephone keeping us advised regarding all the works. Once again, many thanks for your help and advice.
You did a very good job and the man was very nice.
"I just want to put it on record that Dean did a fantastic job today, he was very thorough and efficient, keeping the site clean and tidy too. Thank you!"
Your engineer attended to our property to carry out some work in the bathroom as the waste pipe was blocked. He was on site for over four hours, kept us informed and did a fantastic job, I can't praise him high enough, so much so he left blushing!
Engineer has been very helpful above what I'm sure he has to be. Metro as a company have done above and beyond their limit.
Very quick and professional service throughout.