“Very prompt reply to emails and came out to complete the CCTV survey the same day.
Very good value for money as I shopped around and found very reasonable compared to competitors.
Explained the procedure and carried out the work quickly and effectively.”
"Many thanks for your excellent service today.
Your team arrived spot on time, were charming, knowledgeable and with the necessary kit were able to quickly resolve our drainage problems.
First class. Will not hesitate to recommend to others."
Very fast response. Thank you.
"I recently called Metro Rod on a recommendation from my son, whose company have used them for drainage work on a building site that he was involved with. I have had problems for a number of years with various bad smells from my drains and the situation came to a head when I had sewage come up in my back yard last week. From the minute the phone was answered by Phil I felt at ease, he listened to what I had to say and asked me when was the best time for them to attend, they worked around me. That afternoon when they arrived I was impressed, the engineer was on time and was clean and tidy and very polite! He dealt with my problem quickly and the engineer was done, tidied up and out of my house within the hour. Very efficient service, very highly recommended. Thanks all."
"Thank you so much to Neil at Metro Rod for working so hard until past 10 o'clock tonight clearing drains and sewage which had filled my garden from various adjoining houses, 5 star job even hosing paths etc. Pleasure to meet such a lovely chap, made this awful experience for us so much better."
"I would like to pass on my gratitude to the engineer - we called a plumber out prior to calling yourselves and were told this was going to be an expensive job and it all needed taking out. Upon calling your company, from the engineer arriving on site, I was unable to get to him to advise him of this before he had cleared it! Very fast, excellent service."
I received a call from a Mrs D, she said “I was at Waitrose (Metro Rod attend any drainage and plumbing issues for Waitrose) today to do my weekly shopping, I was in the car park and saw an engineer who came from one of your Metro Rod Vans. In passing I said to him that I was having problems with my en-suite, I had tried the leading brand to unblock the drains and got nowhere. Yorkshire Water had been out and said it wasn’t them. The smells were unbearable.
I went into the store to do my shopping, a few minutes later the young man (Adam our Engineers is very pleased with the description) came and found me in the store. He gave me your company’s literature that he keeps on his van and said that you would be able to investigate the smells. I was amazed that someone this day and age took the time out to come and find me to explain what Metro Rod can do for me. I am ringing to book for him to come out if possible?”
I booked for Adam to return to Mrs D the very next day. He attended and carried out some investigations to find out that they had a vent pipe missing. This was causing the smells to go back up the stack pipe into the house. He recommended that we change the pipework so that this doesn’t happen. He used his aqua vac to remove any debris that may be adding to the problem then disinfected the pipework. We will be returning to replace the pipework at a later date.
What a pleasure to hear from a customer on how helpful our engineers are, we know ourselves that we often go that extra mile an exceed customers’ expectations but unfortunately not everyone takes the time to let us know.
Engineer: Adam Garside
I feel that I need to send you an email commending Kevin Henstock and Steve Georgia who attended the Hanwell Depot on 20th 21st and 22nd January 2016 to carry out a full drainage survey.
These two gentlemen were very happy in their work, worked extremely well together and were very Health and Safely conscience when they could have easily cut corners when the site they were working at was unmanned. Every area they were working at was cordoned off with the correct signage on display and it was a pleasure to have them on site and I would gladly accept them back.