Very happy with the two engineers that showed up at our property yesterday, they were both very clean and well presented, they were very helpful and very thorough throughout the process. Absolutely delighted with the service and will recommend them to anybody as this was a big weight off our minds, this could have been a disaster but metro rod dropped everything to help.
Please can you pass on my thanks to all your Staff and Engineers.
You have all been outstanding, your commitment, friendliness and professionalism are excellent and Metro Rod should be justly proud of you all.
Carry on the excellent work.
"Your engineer was delightful and extremely helpful."
"I would just like to take this time to thank the two engineers who attended my house in the evening on such a quick response. Two polite men who represent the company well."
"Absolutely fantastic service, in 2 hours the engineer tackled a problem that three other drainage companies were unable to complete during almost an entire day's worth of work, and he didn't even stop to have a cup of tea despite us offering on many occasions! He just wanted to get the job done for as little money out of our pocket as possible."
“I would like to thank the engineers for all their efforts, they did an amazing job. They were committed and worked really hard to resolve my problem. I would recommend Metro Rod again in the future and will use them if I ever have another problem.”
Our engineers in attendance were Dean and Gareth.
We were called out to a site for a blocked sink, our engineer Lee managed to resolve the problem and ensure there were no leaks. The customer had this to say about our visit:
"I would just like to thank you for the excellent service we received this morning. Prompt efficient and courteous. Thank you. The tenant later came and said in all his years working on building sites he had never come across a cleaner tidier engineer"
This feedback was received via our facebook page by a resident at a property in Newport who required assistance with a blocked drain in her garden.
“A big thank you to your engineer for unblocking the drain in my garden, I was very pleased with his work, he didn't rush to get it done. He took his time and made sure that everything was unblocked, he even picked up all the mud off my garden path. I would highly recommend Metro Rod, thank you.”