We were called out to a site for a blocked sink, our engineer Lee managed to resolve the problem and ensure there were no leaks. The customer had this to say about our visit:
"I would just like to thank you for the excellent service we received this morning. Prompt efficient and courteous. Thank you. The tenant later came and said in all his years working on building sites he had never come across a cleaner tidier engineer"
This feedback was received via our facebook page by a resident at a property in Newport who required assistance with a blocked drain in her garden.
“A big thank you to your engineer for unblocking the drain in my garden, I was very pleased with his work, he didn't rush to get it done. He took his time and made sure that everything was unblocked, he even picked up all the mud off my garden path. I would highly recommend Metro Rod, thank you.”
"I put in a late call on Friday evening to get someone to my property over the weekend, the boys at Metro Rod did all they could to get someone to attend my property on the evening that I called. They phone you back when they said they would - the engineer turned up in the pouring rain and got our drains running with minimal fuss, we would highly recommend their services to anyone else. The engineer also explained our problem to us in detail and how it could be prevented in the future"
I recently called on Metro Rod to carry out an emergency visit for a problem that my Mother had at her home. The service that we received from Jo Yates and the team was 1st class. The engineer arrived within an hour and quickly diagnosed the problem. The drains were cleared and everything was sorted by the end of the afternoon.
I would not hesitate in recommending Metro Rod again to any friends, family or business contacts.
"I can confirm we are a very satisfied customer when it comes to the service Trevor has provided to us so far.
We find that Metro Rod are responsive to all our calls and they are very thorough when it comes to providing quotes and Health & Safety documentation as well as carrying out the works. They have, at very short notice, carried out investigations and provided reports with recommendations well above what has been expected and we have been very pleased with their performance."
"Just wanted to let you know that your guys came round this morning and did a fantastic job cleaning my gutters. They were very nice and a credit to your Company."
"I have called Metro Rod out a couple of times to my business premises. All the engineers that have been to my site are knowledgeable and polite. The office always keeps you informed of where the job is up to. The experience from ringing a job through to getting the job completed is very professional. They always look for a cost effective way of rectifying the problem causing least disruption to your business as possible.
I would definitely recommend Metro Rod to my friends and colleagues; they get the job done quickly and effectively."
"I would like to thank all the staff at Metro Rod (Mid lancs).
From my initial call right through to the issue rectified I can honestly say the customer service i received was second to none!
Tom the engineer that came to my property was punctual, knowledgeable and friendly and diagnosed the problem quickly.
I will be recommending Metro Rod to all my family and friends!"