Customer Testimonials

Brilliant overall service

8th January 2017 - in North London

We attended a domestic property in Enfield, EN1 a couple of weeks ago. Our customer had a blocked toilet and was hosting a children's birthday party at the time.

We attended within the hour and managed to clear the blockage with the minimum of fuss. Alex wrote into us with some very kind words for our engineer Alan.

"Thank you for the service which you provided this weekend, Alan, your engineer was quick and very efficient with his work and had us back up and running in no time. Brilliant overall service from start to finish".

Well Done Alan

Teamwork

8th January 2017 - in Southampton

Good teamwork, worked really well and speedy.

Leaking pan connector

8th January 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call from a client in Banbury who needed help with a bad smell, so we sent out an engineer to investigate. The engineer who attended, Curtis, discovered that the smell was coming from a toilet which had a leaking pan connector, so he used silicon to create a seal around the edges, but recommended that we return with a new pan connector to fix the problem for good.

We went back on a different day in order to fit the work in with the schedule of the business, in this case a betting shop. This time we sent Mark out with the new pan connecter in order to fix the problem for good.

Mark got to work removing the boxing around the toilet in order to gain access to the pipework. He then removed the old pan connector and installed the new connector, ensuring that the fit was snug in order to prevent any further bad smells leaking out. He tested the connection a few times by flushing the toilet and was able to observe that it was working perfectly. He replaced the boxing around the toilet and cleaned his work area.

The company had this to say about his work:

“Very good job and done quickly and quietly during racing”

Excellent work, Mark!

Polite Engineer

8th January 2017 - in Southampton

Excellent, very prompt service and polite engineer.

Polite and Knowledgeable

8th January 2017 - in Southampton

I found this young man very polite and knowledgeable. Knew what he was doing. Would recommend.

Electro-Mechanical Cleaner

8th January 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call on a Sunday from a popular high street clothing store in Banbury. They had a problem with their customer urinals leaking due to a blockage. We dispatched our on-call engineer Mark right away to fix this.

On arrival he found 3 urinals that were blocked. He removed the wall panels behind the urinals in order to make access and found the rodding point. This is a section of pipe with a removal cap that joins the main waste pipe in order to allow us to feed cables from our Electro-Mechanical Cleaner into the pipes. This is exactly what Mark did; he removed the cap and fed the EMC cable into the main pipe in order to disturb and break up the blockage. He removed several pieces of scale that he had been able to dislodge, and therefore he ascertained that this was the cause of the blockage. Scale build up is the number one cause of blockages in urinals, but it is one that does not take long to resolve—patience and a thorough clean of the pipes will remove the scale and allow the water to flow freely again.

Once the scale was removed Mark tested the flow and found it to be flowing freely through the pipes from all three previously blocked urinals.

He explained everything that he had done to the manager and this is what she had to say:

“Detailed explanation given and advised further action”

Pin pointed the problem

8th January 2017 - in Southampton

Most helpful. Has pin pointed the problem quickly and provide a remedy.

HIGHLY recommend

8th January 2017 - in Southampton

Well managed, respectful contractors. Extremely helpful and would HIGHLY recommend to anyone.