Customer Testimonials

Friendly and happy

8th January 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call before the holidays from a cinema in Oxford to come and check the toilet waste pipes. They wanted to ensure that the pipework was clean and clear before they hit a busy period when a toilet (or many) out of commission would be hardest felt. This is a very sensible way to treat the drainage in a business, as we can schedule planned maintenance around their opening hours in order to minimise any disruption to the working day. Naturally emergency work has to be done as soon as possible and so can be disruptive.

So, we sent out Jonny and Curtis to attend site early in the morning before the cinema opened in order to check the waste pipes. As it happens, there was a significant build up of scale in some of the pipes. Scale build up is a very common factor in waste pipes and even a small amount can cause problems, as it can narrow the diameter of the pipe or it can cause paper to get stuck, leading to a blockage. The cinema were right to have called us, as Jonny and Curtis were able to clear the scale from the pipes using the Portable High Pressure Water Jetter. They ensured the scale was removed and then tested the flow to ensure it was free flowing, which it was. They then cleaned and disinfected their working area.

When they had arrived on site, it was reported to them that there was a blocked toilet which they were asked to clear as well as the initial job. Naturally they were more than happy to unblock this toilet in addition to their descale task.

The customer had this to say about them:

"Very efficient. Friendly and happy to fix other issues!"

Well done guys! And remember, PPMs (planned preventative maintenance) can be scheduled in to suit your work needs and can be booked as a one off or set up as a recurring clean and clear, whether that be annual, bi-annual or even monthly.

Very satisfied

8th January 2017 - in Cumbria

We attended Slate Riding Centre at Seahouses on Monday the 7th March 2016 and Ian at site had this to say about our engineers:

"Your team of Lee Montague and Liam attended to my blocked drain today.
There were very thorough with their work and explained everything as they progressed.
I'm pleased to say they cleared the blockage and highlighted the cause of it.
Very satisfied with their work and wouldn't hesitate to have them back in the future.
Well done boys!"

Tower Block

8th January 2017 - in North London

We were recently called to a tower block in North London which was being affected by flooding. Our team arrived on site within the hour and diagnosed the issue right away, containing the flood and removing the blockage within a stack pipe.

The building manager sent in a feedback form with high praise for our engineers. "Very thankful that your attendance was so quick - preventing major issues at this site".

Very Impressed

8th January 2017 - in North East

Well done to our engineer who has managed to solve an ongoing problem for a customer!

"I had Arran Douglas to complete a job on Wed 9th March. I asked if I could have details to provide feedback as I and the rest of the branch was very impressed with Arran’s work.

For the last year I have been logging jobs to try and get to the bottom of foul smells in the branch. The problem has actually been logged over approx. 4 years without anyone being able to tell us the root cause or solve the issue.

Arran came to branch and listen to all of the things that had been done and what was happening and we immediately able to tell what had been missed and solve the problem. He has also offered to come back to check some other things that may be contributing and to carry out a maintenance contract to ensure it does not become a regular issue.

I cannot tell you how grateful the branch team are that this issue has finally been resolved through Arran’s knowledge and persistence. I wish he had been allocated the job sooner!"

Refreshing

8th January 2017 - in North East

Our engineer Lee attended to an emergency for a domestic client and this is what the customer had to say about our work:

"How refreshing to receive efficient service from a company who actually DO what they SAID they would do!!!!! Lee Montague, who came to attend to my drains problem, was one of the most efficient workers I have received at my property in 35 years!

Pleasant in manner and professional in his work he did a superb job. THANK YOU to all at METRO SERVICES GROUP!!!!"

Really helpful and informative

8th January 2017 - in North East

We attended Quantum Pharmaceuticals on 1st February 2016 to complete a CCTV Survey and received this feedback from the client:

"Thanks again for the help from yourself and Fran with booking this job in and for providing me with a quotation. Furthermore the gentlemen who conducted the survey was brilliant, really helpful and informative, I’d defiantly use the service again."

Professional, Polite

8th January 2017 - in North East

Our engineers were called out to a blocked toilet and this is what the site had to say about our visit:

"This morning 2 of your guys – Lee and Mark attended sight for blocked toilets – this is a problem that has recurred for a few years – within seconds I felt that they knew what they were doing – professional, polite and got on with the job".

Well done to Lee and Mark on a job well done!

Highly Professional

8th January 2017 - in North East

Our engineer Derek attended a domestic property in Morpeth and did a fantastic job for our customer:

"This is to confirm that the above drain blockage clearing job was carried out completely satisfactorily.
Arrival time of the engineer was prompt. He was highly professional and cleared the discovered blockage with jetting and manual removal of debris and a rootball after a full investigation of the pipe work via 3 separate manholes.
A camera check afterwards reassuringly confirmed pipes were in good condition.
I thought the charge for the job was very reasonable. He gave advice about recurrence avoidance.
I would highly recommend the company"