We were called out to a domestic property who requested a look-see camera survey to identify some on-going issues, the customer kindly left feedback -
Quality of Work - 5
Courtesy of Engineer - 5
Speed of Response - 5
Value for Money - 5
Advice - Very pleased with service! Engineers very helpful! Thank you!
Metro Rod Cardiff attending a domestic property for blocked drains in the back garden - Mrs Belward left the below feedback -
Quality of Work - 5
Courtesy of Engineer - 5
Speed of Response - 5
Value for Money - 5
Appearance of Engineer - 5
Advice - None
We were called out to the Pryzm Night Club in Cardiff as they were having major maintenance problems and had to shut the kitchen off. The manager left the following feedback via email -
“Can you pass my thanks to Danielle & the team, during a very stressful time I could not fault the communication & response times. They helped us solve a major issue as swiftly & efficiently as possible.”
At the beginning of the month we carried out some work for the Forestry Commission in Brandon at St Helens Picnic Site, Santon Downham, Brandon for the Forestry Commission, this involved pumping out residual treated effluent from the land drain pipe, a CCTV survey to establish if a pipe problem was with biofirm or a tree root infiltration and High Pressure Water Jetting the land drain.
We received some lovely feedback from Louise Askew at the Forestry Commission, she said:
"Everything has seemed just fine by us. Your efficiency as a company to get the paperwork to us is brilliant and the staff on site were helpful and got on with the job in hand very well. We would definitely use you again and recommend you if anyone asked."
We called out Metro Rod to a blockage and the engineer was very polite and carried out the work very quickly
The Engineer came within minutes of logging the task and sorted out the issue very quickly and efficiently, leaving everything very clean and tidy, SUPERB Service!
Category rating as follows:
Quality of work - 5
Conduct of Engineer - 5
Speed of response - 5
Thank you Metro Rod (Guildford)
We have Metro Rod (Guildford) come to unblock our drains and the engineers were very Polite, helpful and friendly, Great service. Thank you
category rating as follows:
Quality of work - 5
Conduct of Engineer - 5
Speed of response - 5
Value for Money - 5
Our engineers were recently called to a property in Gloucester to rectify a blocked sink.
"An engineer attended my property yesterday to unblock my bath and sink, he was very clean during his work, ensuring that mess was kept to a minimum, he explained everything he did to do the job and was polite throughout. I would not hesitate in recommending Metro Rod in the future - thank you for a job well done"