Customer Testimonials

Cheerful in the rain

7th January 2017 - in Guildford

We called in Metro Rod (Guildford) for a Blockage and they were very efficient and Cheerful in the rain.

Engineers did a fantastic job

7th January 2017 - in Gloucester, Hereford, Newport

Cheltenham Racecourse welcomes the horse racing festival in March, this annual event thrusts the town in to the media spotlight and thousands of race-goers descend on the town to enjoy the festivities. In preparation for the festival many of the town's pubs prepare themselves by ensuring that their drainage systems are free flowing and in perfect working condition. In the week leading up to the festival we visited one of the town's most popular bars, All Bar One, based on the Promenade in Cheltenham. We carried out a thorough maintenance clean of the drainage pipework along with the toilets & urinals.

Louis Strauss, General Manager of All Bar One, Cheltenham commented on our services:

"[We have had] a routine service done of our drains ahead of Cheltenham Gold Cup week, both of your engineers did a fantastic job, nothing was too much trouble for them, and they were thorough and professional. Thank you for a job well done!"

Engineers very helpful!

7th January 2017 - in Cardiff

We were called out to a domestic property who requested a look-see camera survey to identify some on-going issues, the customer kindly left feedback -

Quality of Work - 5
Courtesy of Engineer - 5
Speed of Response - 5
Value for Money - 5

Advice - Very pleased with service! Engineers very helpful! Thank you!

Advice – None

7th January 2017 - in Cardiff

Metro Rod Cardiff attending a domestic property for blocked drains in the back garden - Mrs Belward left the below feedback -

Quality of Work - 5

Courtesy of Engineer - 5

Speed of Response - 5

Value for Money - 5

Appearance of Engineer - 5

Advice - None

Could not fault the communication & response times

7th January 2017 - in Cardiff

We were called out to the Pryzm Night Club in Cardiff as they were having major maintenance problems and had to shut the kitchen off. The manager left the following feedback via email -

“Can you pass my thanks to Danielle & the team, during a very stressful time I could not fault the communication & response times. They helped us solve a major issue as swiftly & efficiently as possible.”

Brilliant

7th January 2017 - in Bury st Edmonds, Cambridge, Kings Lynn

At the beginning of the month we carried out some work for the Forestry Commission in Brandon at St Helens Picnic Site, Santon Downham, Brandon for the Forestry Commission, this involved pumping out residual treated effluent from the land drain pipe, a CCTV survey to establish if a pipe problem was with biofirm or a tree root infiltration and High Pressure Water Jetting the land drain.

We received some lovely feedback from Louise Askew at the Forestry Commission, she said:

"Everything has seemed just fine by us. Your efficiency as a company to get the paperwork to us is brilliant and the staff on site were helpful and got on with the job in hand very well. We would definitely use you again and recommend you if anyone asked."

Very polite

7th January 2017 - in Guildford

We called out Metro Rod to a blockage and the engineer was very polite and carried out the work very quickly

SUPERB Service!

7th January 2017 - in Guildford

The Engineer came within minutes of logging the task and sorted out the issue very quickly and efficiently, leaving everything very clean and tidy, SUPERB Service!

Category rating as follows:

Quality of work - 5

Conduct of Engineer - 5

Speed of response - 5

Thank you Metro Rod (Guildford)