We attended Angela's house after being called out to an external drain that was blocked, Angela left the following feedback -
Quality of Work - 5
Courtesy of Engineer - 5
Speed of Response - 5
Value for Money - 5
Appearance of Engineer - 5
Advice - To be honest nothing really..... provide a cup of tea to the customer? Only joking!
Our engineer attended for a blocked drain, this is the feedback we received from the customer:
Quality of work: 5 Courtesy of engineer: 5 Speed of response: 5 Value for Money: 5 Appearance of engineer: 5
"Great Service, will definitely use them in the future"
We recently attended a Fish and Chip Shop in Ely and provided them with a CCTV survey; the business owner had some very positive things to say about us;
"Great service, great guys, you provided everything I wanted to do with the survey and more, thank you".
It makes our day when clients say such nice things.
Engineers were professional and courteous. Job well done.
"Thank you again for the swift service you provided on Tuesday, for the unblocking and cleaning of our drains."
“We had a short telephone conversation and the gentleman Carl was very helpful. He told me that the job sounded like it should really be done by my Local Water Authority as my drain was shared and I should not need to pay for anything. His useful tip saved me a lot of money and I am very grateful to him for his genuine honesty.”
Rated People - 5 out of 5 stars
"We have used Metro Rod (Bedford) on many occasions over the years and find them to be very quick to respond to our requests for assistance. The staff are helpful, always cheerful, even in adversity. Metro Rod's drainage engineers are highly skilled and work with the utmost integrity even when dealing with the most complicated/difficult of jobs. They have never taken advantage whilst invoicing proving to be honest and only charging for the work that has been carried out and no more."
Bedfordshire Police Estates Department often need the specialist services that Metro Rod provides, to attend drainage and plumbing issues at properties throughout the county.
We are very pleased with the service provided by the team lead by Ashley and Tracy.
From the point of initial call to the engineers on-site all staff are friendly, courteous and highly committed to dealing with any problems encountered which can include a basic blocked sink, full descale of urinals to servicing of large administration facilities.
The fact that all Metro Rod staff have been CRB / DBS checked prior to employment and carry Identification Cards at all times really helps in authorising access to our properties especially in the higher security areas.
We are more than happy to endorse Metro Rod to anyone requiring a swift, professional and cost effective drainage service.
Thank you very much for your company's continued support