Customer Testimonials

VERY POLITE & HELPFUL…

9th October 2020 - in Southampton

Had Nathan from Metro Rod come to my home this afternoon, he has been very polite and helpful, after calling my housing association for a problem with my bathroom facilities, they sent the issue over to Metro Rod...
After a past flood and overflow of waste caused by a blockage in the main pipe, Nathan took the time to make sure I was reassured that it wasn't the cause and what the actual problem was and was sorted. Thank you Nathan 5 stars!

TOTAL PROFESSIONALISM AND AN ASSET TO YOUR COMPANY!

6th October 2020 - in North London

I would just like to personally thank Harry and Nathan today. They showed total professionalism when undertaking drainage works at the site they were called too. I rarely speak up for contractors but these two individuals are an asset to your company! They were calm, competent, polite and most helpful. They did Metro Rod North London proud today, I hope they are appreciated at your company. I was most impressed with their effort .

Kind Regard

EXCELLENT SERVICE AND VERY HELPFUL

6th October 2020 - in North London

Nathan was brilliant. Offered an excellent service, was very focused and extremely helpful

Brilliant service from Adam

29th September 2020 - in Isle Of Wight

Brilliant service from Adam, reliable and on-site when requested. All info required was forwarded to us quickly with easy access to download. Will happily contact Adam again if we require any extra services.

South Yorkshire – “We cannot thank them enough”

28th September 2020 - in Barnsley, Doncaster, Rotherham, Sheffield

"Two engineers came out to our home to fix two toilets in our property, their names were Mark and Kieran. They have done an amazing job, both of them were very polite and professional, the blocked toilets were not a pretty sight however both Mark and Kieran made sure no wastewater went on our floors. We don't know how but they never left any mess.

During the work, they needed extra parts so they went down to stores to get the parts needed and reassured us that the work will be completed. The work was completed and we cannot thank them both enough for all their hard work. Top lads 100%."

EFFICIENT AND EXTREMELY PROFESSIONAL

24th September 2020 - in Bath, Bristol, Trowbridge

I wanted to comment on the service provided. Both Chris & James were a credit to Metro Rod on site, conscientious, efficient and extremely professional, working tirelessly each shift. Please pass on my compliments throughout the company, it's a rare thing these days sadly, the same goes for my interactions with the business & Jamie.

HIGHLY SKILLED AND VERY COMPETENT

18th September 2020 - in Birmingham

I would like to say: “Thank You” for organising the visit with such competence, kindness, care and diligence: all of which is much appreciated.

I found Simon to be a highly skilled professional: knowledgeable, interested and competent.

And he not only provided an outstanding Service but he did so in a way that was pleasant, reassuring and helpful to the customer.

I am extremely impressed by the high standard of professionalism and human kindness which I have experienced in my contact with Metro Rod Birmingham. I was visited in 2017 by another of your engineers, Mr Jimmy Reid, and, again, I found the same high standard of professionalism, care and pleasantness.

You are to be congratulated and may you continue to flourish.

With my renewed thanks, best wishes and kind regards.

VERY GOOD SERVICE

10th September 2020 - in North London

Very good service received from above engineer. Unblocked the sink,quickly and thoroughly. Did not make any mess in the process and returned items to the cupboard under the sink that he had removed to gain access to the u-bend. Was also pleasant and professional on his manner.