Customer Testimonials

Home Buyers Survey

9th October 2018 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call from a customer who was selling a house and buying a new one. In the process, he learned about our Home Buyers Surveys because the buyer of his house was using our service! Our customer observed the skills of our engineer, Mark, and later phoned the office to request the same survey for his new house. Although he expressed that he would be happy with any of our engineers he had been very impressed with Mark so we ensured that Mark was the engineer on the case.

Mark carried out the CCTV survey of the lines and our customer had this to say about it:

"Please thank everyone who has been involved with my recent survey report. They have all been most helpful and professional." 

X Marks the Spot

21st June 2018 - in Oxford

A call came in at 8pm from a church in Oxford, though they requested that we attend in the morning, which we were happy to do. We sent David out the next day. The problem was three blocked manholes so David went to the furthest manhole to jet with his High Pressure Water Jetter, as he hoped this would clear the blockage and all three would start to flow again. Despite his best efforts he could not reach the blockage, which he was trying to get to from a blind connection from this manhole. As the building by the manholes was a new addition to the church, David asked if there were any plans on site and there were, which is always helpful! The plans revealed a manhole that was not visible previously. David dug in the location and underneath five inches of dirt was the missing manhole. This was quickly opened and jetted and this time he was able to reach the blockage and break it up, allowing the other manholes to flow again.

The customer was very pleased: "Relentlessly persevered! Awesome!" 

Life saver

19th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

"Life Saver!"

Fantastic work

19th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

"Fantastic work. Polite and good clean up!"

Great Service

6th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

"Great service. Friendly and polite and fixed the issue super fast. Thank you!"

Really impressed

6th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

"Couldn't have been more positive or thorough. Really impressed with the dedication to doing the job. Thank you"

Excellent Service

1st June 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

Tony was called out to a garden centre that had a blocked sink in the restaurant kitchen. The particular sinks that were blocked were the pot wash sink and a cleaners sink, and it was from the latter that Tony cleared the blockage using his Electro-Mechanical Cleaner. The cause of the blockage was a mixture of fat and greasy deposits along with debris and fibres from a mop.

The garden centre had this to say about us: "excellent service, thank you" 

“Showed concern for our shops needs”

8th May 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call from this client at a betting shop in Oxford to say that they needed us as their customer toilets were flooding from the pipework, so we headed off to sort it out.

We dispatched Brian to Oxford and he quickly got to work solving the problem. He found that all the sinks, urinals and toilets were blocked on site, with the exception of the staff facilities, so it was clearly something that needed fixing asap. He found that the facilities were backing up through the urinals as they were the lowest point. He used his kinetic ram to clear the blockage in the toilets, however this did not solve the issue with the sinks and urinals. For these he used his electro-mechanical cleaner on the 4 inch pipework after draining the pipework up stream. This remedied the problems and so he could tidy up and left the site clean and tidy.

The client had this to say about his work:

“Brian came to our shop to fix the toilets. Did a fast and very efficient job. Made us aware of all the problems and also showed concern for our shops needs and customers. Great service!”