Customer Testimonials

Extremely professional outfit

24th September 2018 - in Bath, Bristol, Trowbridge

We were working at a KFC site in Bristol which had experienced numerous issues previously and neighbouring shops were being affected.
"Metro Rod Bristol provided us with a rapid response to an on-going issue. Within hours, they arranged quotes and time frames to suit our needs. The response to our emails was also very prompt. Can highly recommend them as an extremely professional outfit"

Wai Hong Lee

Facilities Manager

They arranged quotes and time frames to suit our needs

5th September 2018 - in Bristol

Metro Rod Bristol provided us with a rapid response to an on-going issue. Within hours, they arranged quotes and time frames to suit our needs. The response to our emails was also very prompt. Can highly recommend them as an extremely professional outfit.

Food Manufacturing plant praise “Professional approach and expertise”

6th March 2018 - in Bath, Bristol, Trowbridge

Our site had been experiencing numerous drainage issues including partially collapsed sewers and vermin, we called Metro Rod Bristol in to investigate. Prior to any works Metro Rod undertook a camera survey to our site which flagged up the areas needing attention.

The works had to be scheduled in when our production line was not working and so Metro Rod Bristol organised the works over the course of the Christmas holidays and 4 weekends in January. The team led by Darren Newport came in to HPWJ to remove all debris from underground pipework some of which was structurally damaged and then repaired the drains using the No Dig option of lining and localised structural repairs. Confined space entry was also used to enter tanks prior to lining. Maximiller cutting equipment was used to eliminate deformaties in the pipework and to cut in lateral branches. Rat blockers were fitted to prevent any vermin entering the drains on site.

The works were carried out very efficiently and with regard to our high demand for hygiene and cleanliness.   Metro Rod were thoughtful in using non Styrene resin so that there was no smell from the repair works.

We have been delighted in the professional approach and the expertise with which the work was carried out and the efficiency of the team and would highly recommend Metro Rod to any business experiencing drain issues.

“Excellent service”

5th February 2018 - in Bath, Bristol, Trowbridge

This lovely testimonial was sent in to our office from a Curo tenant in Radstock just outside Bath.  The job had involved a CCTV survey, a tanker, a Localised Structural Repair and the fitting of a ratblocker to put an end to the drainage problems this Curo tenant had experienced.

"I am writing with reference to your employees Darren, Clive and the team of guys (apologies that I didn't catch anyone else's name)who have helped carry our a fair bit of work at my property on behalf of Curo in Radstock.  Firstly, please can you pass our thanks on to Darren, we cannot thank him, or the guys who worked with him, enough for the hard work that has been put in to helping us get the problem sorted, nothing was too much trouble for them.

The service we have received has been excellent with Darren arriving at our property "off his own back" to make sure the correct preparation work had been carried out to ensure his part of the job could go to plan and also ensuring that my family and myself were kept safe and healthy whilst the work was taking place.

We very much appreciate how quickly your reports got sent back to Curo, meaning that the work to our property was carried out as quickly as possible.  Finally, it was very clear to us that from start to completion of Metro Rod's part in this work, that our best interests and the health of our baby was at the front of Darren's mind and for that we are very very grateful."

Fantastic prompt service

22nd January 2018 - in Bath, Bristol, Trowbridge

I was delighted with the incredibly prompt service, from contacting the office at 3pm on a Friday afternoon, an engineer was at our house near Bath by 4.20 and unblocked the septic tank.  The engineer was very professional and explained what needed to be done.  The bill was very reasonable, I will certainly recommend Metro Rod Bristol.

Professional, and Great Customer Service

28th November 2017 - in Bath, Bristol, Trowbridge

Metro Rod Bristol came to the house last night and sorted a drainage problem for us. What a professional guy and also what great customer service. He went the extra mile and he had the good sense to come as soon as possible (despite me saying it might way until next day) to make sure he had it done and dusted - good time management. I Couldn't be happier - he's a real asset.

Superb

23rd May 2017 - in Bath, Bristol, Trowbridge

Rob was superb. Knowledgeable, friendly and conscientious. Will definitely recommend Metro Rod.

Helpful, courteous, competent and thorough

7th January 2017 - in Bath, Bristol, Trowbridge

“The two Metro Rod technicians were helpful, courteous, competent and thorough. They worked quickly and were keen to do a good repair to the blocked drains. The bill was less than the agreed estimate because the work was finished more quickly than expected. A nice saving, honesty not often met with nowadays. I would use this company again and would recommend them for similar work.”