We have bee out a few times to a customer in Peterborough who required return visits to fix some major drainage issues she was having with her drains.
She was extremely satisfied with the speed and professionalism with with all our staff both in office and out.
'All the engineers who have visited on call outs have been courteous, knowledgeable and helpful, thank you'
We have had some incredible feedback this morning! Last night we went to a job where a client was in a vulnerable situation with children and had no facilities. The insurance policy taken out, on this occasion, was insufficient to cover such works however as we were not prepared to leave our customer in such a predicament. This morning, completely free of charge, we returned with parts and fixed the problem.
In our office the customer is always at the centre of everything we do. A bit of compassion goes a long way.
'I have had two of your employees work at my home over the past two days - Hayden and Mark.
I would just like to take this opportunity to Inform you that I have not come across more dedicated employees in all the years I can recall dealing with people like these two.
I commend them on their attitude toward their Job, the service they provide is 100%. In fact I would say Hayden goes above and beyond his duty to ensure that the individual (I.e me), but I feel in all his jobs are completely satisfied and the job is complete and safe before he goes ensuring all our safety.
Customer service, efficiency and the pride he has in his work his one in a million.
The care he had to ensure I was not without any services within my home, due to my health problems, I was overwhelmed. The fact the he had sensed the stress I was started to fee yesterday when things were not working out and he ensured he did everything he could to help me, has one me over.
Once again I want to say thank you to them both, great guys and a job well done.'
Lovely review from a client in St Neots who was having issues with blockages throughout her home.
'The plumber that attended my property was helpful chatty and informative and kept me up to speed with everything that was happening'
Would like to say a really big well done to our fantastic Engineers Adam, Geoff and Fred for being their brilliant selves! And thank you to our customer Mr Owen for taking the time to leave such a brilliant review
Reported a drain problem to Anglian Water and they got you to unblock the drains in the village (Upton) over the last few days.
I just want to thank you for your prompt service and please thank the 3 engineers who attended over the last 2 days for their courteous and polite attitude - It's a rarity these days.
We were called out to a blocked chamber which was flooding our customer’s back garden. We quickly unblocked the chamber and cleared the mess it had created. And were left with a 5 star review.
‘First class service and excellent communications polite efficient staff’
Brilliant feedback for our engineer Dave, Well Done!
Our engineer Dale got some fantastic comments form a customer who was suffering with blocked drains and no toilet facilities.
'Thanks to Dale who arrived very quickly did a great job. I now have my sinks and toilets working again, I'm very grateful'
Through yesterdays Down pour we went out to a property to empty and wash down the septic tank. Mr Ward had a sparkling review for Ben!
‘First class service! You’re engineer did excellently and is very good at his job, even when yesterday was such a miserable day! Thank you for the service’
Well done Ben!
We went out over the weekend to unblock a shared drain in Peterborough which was affecting many houses on the street, One of them being the Local counsellors. These were his comments.
‘He did a excellent job, he arrived on time and cleared all the drains,. I was worried about our neighbours next door as they are pensioners, but the he came and fixed the problem, excellent, excellent job!’
Well done Ged!