fbpx
Emergency helpline: 0800 66 88 00
Close

Metro Rod Liverpool’s Super Steve Saves the Day!

13th December 2018 - in Liverpool, Runcorn, Warrington, Widnes

METRO ROD LIVERPOOL'S SUPER STEVE SAVES THE DAY!
 

 

 

We here at Metro Rod in Liverpool are always proud when we receive great feedback about our engineers - let's face it, unblocking drains is really a thankless (and horrible!) job, so when our customers choose to get in touch and commend our engineers about the great work they have done we want to shout it from the rooftops!

 

Steve attended a job in Liverpool recently to unblock a drain, the customer had been having problems for a little while, as had their neighbour, the problem was affecting the both of them.  Imagine our delight when not one but two customers got in touch to tell us about the service that Steve had provided!  Firstly we were told;

"Brilliant service, fixed the problem (the only one who has), excellent service, 10/10 for Stephen Callaghan, thank you!"

Later the neighbour got in touch to tell us that

"10/10 satisfaction for your guy, Steve.  He came in, he pulled some lovely shorts out of the drain and the problem was done.  He was lovely to speak to and explained everything to us perfectly, thanks!"

 

Great work, well done Steve!

 

We have produced an article in the past, outlining the importance of providing feedback for good service (click here to read it!) and we truly believe that if you have had good service from us we need to know!
You can let us know by
Emailing us on [email protected]
Going to our website, www.metrorod.co.uk/Liverpool
Going to our Twitter or Facebook pages and leaving a review
Calling us on 0151 909 2807
 
We look forward to hearing from you soon!

Domestic Customers, Liverpool

Happy Metro Rod Customers at The Liverpool School of Tropical Medicine!

1st October 2018 - in Liverpool, Runcorn, Warrington, Widnes

Metro Rod recently took a call from the Liverpool School of Tropical Medicine asking if we could please attend site to deal with some on-going drainage problems that they have had.  We quickly attended, dealt with the problem and have now received the following feedback from site:

 

"Can you please thank Mark, Mick and Andy for doing a great job, they worked really well helping us get over our problem and we will certainly be dealing with you guys in the future!"

 

Excellent news!  We are proud that we provide a quick, professional service to our customers and will be happy to help if the Liverpool School of Tropical Medicine require our services again!

Andy Burns - Estates Manager Liverpool School of Tropical Medicine

Metro Rod Liverpool’s Eddie is a Lovely Man!

19th September 2018 - in Liverpool, Runcorn, Warrington, Widnes

Here at Metro Rod in Liverpool we work for many of the local Social Housing Associations, providing 24 hour a day cover for any drain problems, including clearing blocked toilets, blocked sinks and showers and any other drainage requirements that they may have.  We recently received a phone call from a happy tenant who told us that;
"Eddie came to my home and sorted my drainage issue really quickly and efficiently, he really is a lovely man with a horrible job - please pass on my thanks to him!"
 

If you would like Metro Rod to sort out any of your 'horrible' drainage problems please get in touch, either by going to www.metrorod.co.uk/Liverpool or calling us directly on 0151 909 2807

Barry & Mike carry out a drain repair & CCTV survey in Lymm

6th September 2018 - in Liverpool, Runcorn, Warrington, Widnes

Earlier this week we sent Barry and Mike from Metro Rod Warrington to a domestic customer's home in Lymm to carry out drain repairs and a CCTV survey.  The customer was (of course!) happy with the works that we carried out and emailed the following in to us today:

 

Hello,

Yesterday, two of your staff (Mike & Barry) came to sort out a blockage in my drains and took a CCTV recording in the process. They said they would ask for it to be sent to me by email, so please could you pass a copy on at your earliest convenience?

I have already given some feedback via your website, but I just wanted to say again that they were both very efficient and thorough, and I appreciated the help they gave in resolving the issue.

Many thanks.

 

Thank you for letting us know that you are happy with the service that you received Mrs Harper, we have passed your comments on to the operatives in question.

 

If you have any drainage problems that you would like Metro Rod to investigate please don't hesitate to contact us, either on 0151 909 2807 on via our website, www.metrorod.co.uk/Liverpool

Metro Rod’s Eddie & Mike Provide Superb Service in Liverpool

5th September 2018 - in Liverpool, Runcorn, Warrington, Widnes

Recently Mike and Eddie from Metro Rod Liverpool attended a care home site where site were complaining of blocked and smelly drains, this is a problem that they had been having for a number of years and site staff had been attempting to deal with the problem themselves.  They eventually called Metro Rod on recommendation from a resident's son and we went out to deal with the problem for them and unblock the drains in question.

 

Our expertise ensured that the problem was dealt with quickly and efficiently and after we left the house manager got in touch with us and said

"Please pass on my compliments to Mike and Eddie who attended our home today, their attitudes, care and service was superb - I don't know why we didn't call Metro Rod years ago!"

 

Many thanks for getting in touch with us to let us know that you are happy with the service that we provided!

 

www.metrorod.co.uk/Liverpool

The House Manager, Care Home, Dovecot

Jamie from Metro Rod Liverpool Provides Super Service

5th September 2018 - in Liverpool, Runcorn, Warrington, Widnes

After carrying out drain unblocking for a domestic customer in Liverpool this week we received some feedback from the customer.

 

Mrs Dawson got in touch to say that the service that she had received from the operative, Jamie, was

"First class! He even cleaned out my cupboards afterwards where the leak had been - I am so pleased with the service that I have received and wouldn't hesitate to use Metro Rod again"

 

Thank you very much Mrs Dawson, we are so happy that you are happy with our service!

 

www.metrorod.co.uk/Liverpool

Mrs Dawson, Liverpool

Metro Rod Liverpool’s Mark and Paul Provide Excellent Service

7th August 2018 - in Liverpool, Runcorn, Warrington, Widnes

Recently Mark and Paul from Metro Rod Liverpool attended a site and carried out some drain unblocking for the customer.  The customer was absolutely thrilled and emailed us the next day, the email read as follows:

"Good afternoon,
I had two of your engineers attend my branch today, I would just like to say that they are a credit to your company..
The guys kept me updated through the whole of the time that they were on site.
Please say thank you to them."

 

Thank you Spike, we pride ourselves here in Metro Rod on the excellent service that we provide as well as our clear communication and we have passed your comments onto Mark and Paul.

 
Find out more about our service by visiting our website at www.metrorod.co.uk/Liverpool
Or calling us direct on 0151 909 2807

Ian 'Spike' Spencer, Assistant Branch Manager, BSS Liverpool

EXCELLENT FEEDBACK FOR SUPER STEVE

30th July 2018 - in Liverpool, Runcorn, Warrington, Widnes

After we here in Metro Rod Liverpool attended a drainage emergency at a local hotel we received this feedback from the customer:

 

"Can you please pass onto the relevant people that the engineer that attended yesterday (sorry in all the chaos I couldn’t remember his name) he was excellent and a real credit to your organisation, he was extremely courteous and professional and resolved the issue in a timely manner.

He also really wanted to help and went out of he’s way to even help the team clean up all the mess .

Working in my Job for as long as I have it’s a pleasure when you come across such professionalism."

 

We are really proud of Steve, the operative on this job!

We are also proud though that this is the level of service that we deliver across the board, thank you for your kind words Danny, they have been passed onto Steve directly.

Danny Cole, Technical Manager, Pullman Hotel Liverpool