From start to finish very well mannered, cleaned up too. I would like to say to Josh's boss what a great member of the Metro Rod team he is. Happy to give as much assistance within his working role. I would give a 10/10.
"Thanks to Tony and Tony. Helpful team, sorted out the problem quickly"
"Absolutely fantastic job from Metro Rod. After contacting my insurance company about a blocked toilet, Metro Rod phoned me and had someone out to me in 2 hours. He was polite and got on with the job. Problem sorted in 1o minutes. Thank you. I will definitely recommend you guys!"
"Very pleased with Metro Rod. Quick, efficient service."
Perfect - bang on!
A residential client can't praise us enough this week. Having previously called out another drainage company who claimed to have cleared a blocked drain, our client faced another issue only days later...... The problem resurfaced when he came home to a garden full of sewage! He quickly decided to call out Metro Rod Cambridge to resolve the problem.
On attendance at the property, our engineer discovered the cause of the blockage to be 2 gardens up -not in the owners garden! The end of the drainage line was at the neighbouring property, not his own, so after checking this, the engineer could clear the run completely restoring flow right along the 3 properties.
The client says "your service was perfect, bang on! I'm only sorry that its cost me a lot extra to put a simple job right, I should have called you out 1st!"
"Just had a great job done by Phil Walsh, took his time to ensure a thorough job. Highly recommend."
I hope you don’t mind me emailing you direct. I was provided your email address by Lewis Turner our Marketing Manager who I believe you know.
The reason for my email is to thank you and your team for the amazing service I have recently received whilst using your company.
Last week, I had a problem with a severely blocked toilet and try as I might, I could not get it to unblock using normal methods.
Whilst trying to find someone that could help, I remembered Lewis had previously mentioned your company.
From the first time I contacted your company, to the final time I was contacted for payment. I can certainly say, your staff provided an excellent first class service. They were polite, courteous and could not be more happy to help and resolve any issue I may have had. When trying to find time for an engineer to come to the house, I was not available due to having meetings all day and my wife was unavailable due to taking the children to school sports day. As you can imagine, that was not the best day for our toilet to be blocked. However, every problem that I mentioned, your staff said it was not an issue and they always found a work around for everything. I can certainly say I have very rarely experienced a service of this level.
I wanted to personally thank you and your team for such an amazing service and I would definitely recommend you guys. I can fully understand why your company is winning so many awards. Please pass on my thanks to your amazing team.
Thanks,
Lee Bradley (BSc Hons, ATT, CTA)
Would just like to say a huge thank you for getting to us so quickly, please give the guy you sent a big thank you too.