Customer Testimonials

EXCELLENT FEEDBACK FOR SUPER STEVE

30th July 2018 - in Liverpool, Runcorn, Warrington, Widnes

After we here in Metro Rod Liverpool attended a drainage emergency at a local hotel we received this feedback from the customer:

"Can you please pass onto the relevant people that the engineer that attended yesterday (sorry in all the chaos I couldn’t remember his name) he was excellent and a real credit to your organisation, he was extremely courteous and professional and resolved the issue in a timely manner.

He also really wanted to help and went out of he’s way to even help the team clean up all the mess .

Working in my Job for as long as I have it’s a pleasure when you come across such professionalism."

We are really proud of Steve, the operative on this job!

We are also proud though that this is the level of service that we deliver across the board, thank you for your kind words Danny, they have been passed onto Steve directly.

Danny Cole, Technical Manager, Pullman Hotel Liverpool

Jamie – an asset to the company

18th July 2018 - in Liverpool, Runcorn, Warrington, Widnes

Jamie attended a domestic job to unblock a drain out of hours recently, the homeowner got in touch afterwards to tell us that;

"I am made up with the work that Jamie carried out on my property, he really is an asset to your company and should be proud of himself!"

Thank you for letting us know Mrs Stevens, your comments have been passed onto Jamie!

Mrs Stevens, Domestic Customer

A good job well done

8th June 2018 - in Liverpool, Runcorn, Warrington, Widnes

Danny and Andy recently attended a drainage job on a domestic property. The householder was thrilled with the service that she had received from Metro Rod and got in touch to say...

“Your engineers were on time, efficient, thorough, they explained all of the various tasks that they carried out, they didn’t waste any time, they disinfected and cleaned the work area thoroughly and were friendly and helpful throughout. I felt that I received value for money and would recommend and use your company again if needed. Many thanks for a job well done!”

Many thanks for letting us know of your great experience with Metro Rod, it's much appreciated!

Domestic Customer

Great Review for Andy and Josh

6th June 2018 - in Liverpool, Runcorn, Warrington, Widnes

Another great review has been received this morning from Mr Ledwith regarding a job that Andy and Josh carried out for him...

I just had a visit from Andy and Josh who repaired my toilet and I received top class service! Both were very pleasant and very good at their jobs, they did a first class job and removed all rubbish. These two men are a credit to your company. I am very pleased with the service received by Metro Rod, thankyou!

Mr Ledwith

Top Class Service from the Mersey Team

6th June 2018 - in Liverpool, Runcorn, Warrington, Widnes

We love getting positive feedback, it means that we are doing a great job! A customer got in touch regarding a job that Eddie and Mick went to this week and had the following to report back...

"I cannot recommend the two engineers who attended my property enough, Eddie and Mick were brilliant! Both engineers were incredibly professional, friendly and respectful to on-site procedures, they have gone above and beyond to resolve the issue for us!”

Thank you so much for letting us know, it's much appreciated!

Ms Foskett

Chris and Barry, a top team!

6th June 2018 - in Liverpool, Runcorn, Warrington, Widnes

Drainage jobs are rarely pleasant but our engineers provide a great service when carrying out an unpleasant job! This householder got in touch to tell us about the experience she had had with some of our engineers...

"Can you please pass on a HUGE ‘Thank you’ to Barry and Chris for the help today. Polite and pleasant when doing such a ‘dirty job’ is a great gift to a (embarrassed) householder.... And they cleaned and disinfected the path afterwards! Highly recommended."

Mrs Johnson, Liverpool

Great job by Andy and Josh

26th April 2018 - in Liverpool, Runcorn, Warrington, Widnes

Andy and Josh recently attended a domestic property. The householder contacted us this morning to state that

"Andy and Josh carried out a fantastic job for me, all the issues have been sorted and they really put me at ease"

Excellent feedback, well done!

Domestic Customer - Aintree

Professional Service

27th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

"Could you please pass on my thanks to Barry and Jamie, I was very impressed, they were very professional!"

Chris, local Property Manager