Jamie attended a domestic job to unblock a drain out of hours recently, the homeowner got in touch afterwards to tell us that;
"I am made up with the work that Jamie carried out on my property, he really is an asset to your company and should be proud of himself!"
Thank you for letting us know Mrs Stevens, your comments have been passed onto Jamie!
Danny and Andy recently attended a drainage job on a domestic property. The householder was thrilled with the service that she had received from Metro Rod and got in touch to say...
“Your engineers were on time, efficient, thorough, they explained all of the various tasks that they carried out, they didn’t waste any time, they disinfected and cleaned the work area thoroughly and were friendly and helpful throughout. I felt that I received value for money and would recommend and use your company again if needed. Many thanks for a job well done!”
Many thanks for letting us know of your great experience with Metro Rod, it's much appreciated!
Another great review has been received this morning from Mr Ledwith regarding a job that Andy and Josh carried out for him...
I just had a visit from Andy and Josh who repaired my toilet and I received top class service! Both were very pleasant and very good at their jobs, they did a first class job and removed all rubbish. These two men are a credit to your company. I am very pleased with the service received by Metro Rod, thankyou!
We love getting positive feedback, it means that we are doing a great job! A customer got in touch regarding a job that Eddie and Mick went to this week and had the following to report back...
"I cannot recommend the two engineers who attended my property enough, Eddie and Mick were brilliant! Both engineers were incredibly professional, friendly and respectful to on-site procedures, they have gone above and beyond to resolve the issue for us!”
Thank you so much for letting us know, it's much appreciated!
Drainage jobs are rarely pleasant but our engineers provide a great service when carrying out an unpleasant job! This householder got in touch to tell us about the experience she had had with some of our engineers...
"Can you please pass on a HUGE ‘Thank you’ to Barry and Chris for the help today. Polite and pleasant when doing such a ‘dirty job’ is a great gift to a (embarrassed) householder.... And they cleaned and disinfected the path afterwards! Highly recommended."
Andy and Josh recently attended a domestic property. The householder contacted us this morning to state that
"Andy and Josh carried out a fantastic job for me, all the issues have been sorted and they really put me at ease"
Excellent feedback, well done!
"Could you please pass on my thanks to Barry and Jamie, I was very impressed, they were very professional!"
Mike and Eddie attended a property last week and we received the following feedback from site;
"I am just dropping a line over to you to say how pleased we were with the prompt service that we received yesterday. From the manner in which the initial intimation was handled to the prompt arrival of your engineers, they carried out the task with enthusiasm despite the time of the job (1700) ensuring that not only the blockage itself was cleared but also the rainwater traps, mitigating any future issues, finally disinfecting the site and the street footpath during the cleandown.
Please pass on our regards to Mike Wilkinson and his 'Dutch Colleague' (the lad in the orange wellies site joke!). I have no hesitation in future recommendations to your service."
Many thanks Pete and Cath, I have passed your thanks onto Mike and Eddie (and his orange wellies!)