Customer Testimonials

Praise for Mike and Eddie

27th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Mike and Eddie attended a property last week and we received the following feedback from site;

"I am just dropping a line over to you to say how pleased we were with the prompt service that we received yesterday.  From the manner in which the initial intimation was handled to the prompt arrival of your engineers, they carried out the task with enthusiasm despite the time of the job (1700) ensuring that not only the blockage itself was cleared but also the rainwater traps, mitigating any future issues, finally disinfecting the site and the street footpath during the cleandown.

Please pass on our regards to Mike Wilkinson and his 'Dutch Colleague' (the lad in the orange wellies site joke!). I have no hesitation in future recommendations to your service."

Many thanks Pete and Cath, I have passed your thanks onto Mike and Eddie (and his orange wellies!)

Please thank Eddie

27th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

We recently received a card through the post highlighting the great work that Eddie had carried out for a customer.  She wrote;

"Today Eddie from your company came out to unblock a drain.  He was with 'the job' for a long time, he involved myself and showed me all the issues that had caused the problems, he was exceptionally efficient and totally thorough.  He has said that he will come back (if agreed) to do a thorough clean up of all of the drains.  he picked up on so many other issues and discussed recommendations.  It was so nice to deal with such a friendly person who clearly knew his job and was so thoroughly professional in every aspect.  If whomever reads this could please let Eddie know that I have written this as I felt that it needed to be expressed that he is an asset to your company".

Thank you very much for letting us know, your comments have been noted and passed on to Eddie personally.

Marvellous work Mark

12th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Mark attended a site last week in Bootle.  Site were thrilled with the work carried out and got in touch to say

"...the work was excellent and the advice given was thorough and knowledgable..."

Well done Mark and thanks to Gary on site for letting us know about your great experience with Metro Rod

Praise for Tom and Eddie

11th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Tom and Eddie recently attended a site in Litherland, the customer got in touch shortly afterwards to let us know;

"...they handled the issues on site professionally and really helped site out..."

A big thanks to Tom and Eddie and to Carol for letting us know!

Please pass on my thanks

10th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Metro Rod Merseyside recently attended a site to unblock a drain in an emergency, we received this brief email from the satisfied customer;

"Could you please pass on my thanks to Paul for the work carried out yesterday, he has done a lovely job on site".

Thank you very much Mrs Jones, we have passed on your comments

Another great review for Eddie and the Merseyside team

9th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Eddie recently attended a job and the customer was delighted with his work, so much so that we received the following email;

"I write in connection with a drain blockage in my home.  The problem was attempted to be cleared by the property owner who failed to resolve the issue and then called in your company.  Within a few hours your company called and the man who was to do the work was Eddie Brewster.  My purpose in writing is to say what a good and polite man he is and further to say how he very quickly identified the problem and very soon set about dealing with it.  I am totally satisfied, together with being so pleased with Mr Brewster's very thorough work and consideration for my circumstances as he rapidly cleared andd thoroughly checked all of the other fittings using the drainage system.  Mr Brewster was satisfied with all of my drainage arrangements and he assured me that all was well and left my home in a clean and tidy condition.

Please will you offer my thanks to Mr Brewster for his professionalism and the knowledgable way in which he performed the necessary work.  It is with my greatest pleasure that I write this, I can confidently say that you have a very good man in Mr Brewster in everything that he did.

Clean and Efficient Work

28th February 2018 - in Liverpool, Runcorn, Warrington, Widnes

After Andy and Josh had carried out a job the customer got in touch with us to ask us to;

"Please thank your company and Andy and Josh for their clean efficient work in unblocking my drain"

Thank you Mr Naylor for taking the time to contact us regarding this, your comments are much appreciated

Absolutely Made Up

27th February 2018 - in Liverpool, Runcorn, Warrington, Widnes

This past weekend Lee carried out a job in a domestic property in Southport.  The homeowner got in touch with us this morning to state;

"I was made up with the service, I simply couldn't have asked for more"

Thank you very much for letting us know!