Customer Testimonials

Blocked Septic Tank Gets 5 star review for Metro Rod Mid Wales & Shropshire.

27th March 2019 - in Mid-Wales, Shrewsbury, Shropshire, Telford

Our engineer had been called out to a job in Berriew this week after a customer had found that there seemed to be no flow into the Septic Tank. On attending our engineer investigated the Tank and found the pipework blocked by the first inlet to the Tank, He high water pressure jetted and managed to clear the blockage and reinstate full flow. To give the customer peace of mind he put the camera down and was able to show the customer clean pipework with no issues. The customer was very pleased and left us this review.
"Tom Emberton did a first class job on unblocking our Septic Tank inspection pit. He also gave us lots of advice for the future."
Its really good to know that customers appreciate the way we work and especially our engineers giving the appropriate advice to help in the future. If you have any Septic tank issues we have the expertise to cover all aspects from installations to emptying and cleaning we can cover it all, Contact Metro Rod Mid Wales and Shropshire on 01938554050 or E-mail us on [email protected],  We are always happy to help.

Helping a Handover between Contractor and Client!

27th March 2019 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call from a building contractor who were working on site in one of the prisons in our area. They had been working on the showers and their workforce had packed up and left site, ready to hand over when they discovered a drainage problem: a blocked shower. The governor of the prison was adamant that he wanted the problem sorted asap, so that's where we came in!

Mondays are a busy time for us, but we understood the urgency of the issue and we knew the site as we've worked for all the prisons in our area, so we were able to send an engineer to site in the afternoon as requested. We met with the contractor who was remaining on site to complete the handover with the client, and our engineer Seb got to work. He discovered that there was a blocked stack pipe, with the blockage being quite deep. It hadn't been an issue until the rooms were tested, but unblocking stack pipes is nothing new to us! Seb was able to clear the blockage in less than an hour, minimising the delay in the handover from building contractor to the client.

The contractor had this to say about the service they received: "Thanks for taking our call and acting so promptly to get us an engineer to site this afternoon. Great service. Much appreciated."

We're always happy to help!

Blocked toilet? I Would Recommend – Metro Rod West Yorkshire

26th March 2019 - in West Yorkshire

"We initially called Metro Rod due to a blocked toilet that our caretakers and plumber couldn't unblock. Metro Rod engineers came out in a short time and used their specialist equipment to remove the blockage and get things working again. Whilst in college, our plumber asked the engineer if he could put his camera down a drain where we were having additional problems. This was arranged for a Saturday morning (no extra cost) and again the problem was identified. I would recommend Metro Rod for any drainage problems!"

Incredibly Thorough and Professional

25th March 2019 - in North London

I would like to say thank you for the survey today, and to say that your employee Alan was incredibly thorough and professional whilst on site.

“Excellent Service Provided”

25th March 2019 - in Macclesfield, Manchester

"Excellent service provided; follow up calls and emails etc. received - work was carried out quickly and really pleased with the outcome of the gutters being cleaned/cleared to alleviate a leak into the bay window of the house. The weather at that time was particularly bad and would have caused major damage had Metro Rod not intervened. Would use again and recommend to others. Thanks."

“Helpful Nice Lads”

25th March 2019 - in Macclesfield, Manchester

"Mike and Tom - fantastic job, nice one lads, and very helpful, nice lads."

Polite and thorough approach to drainage

20th March 2019 - in Hull, Lincoln, Peterborough

Polite, hard working, very thorough.  Explained all work completed.