"With regard to the above noted call out that we placed with you late in the day on the 4th January, I would like to thank you for understanding the urgency for the call out and covering with an out of hours engineer the same evening, your assistance was much appreciated by not only by the customer but the service team here"
[caption id="attachment_16417" align="alignnone" width="768"] A recent customer took the time to write to us regarding our recent service. Take a look, to see what they said:-[/caption]
Dear Ms Symonds,
I write about the work done at the above address and at the property next door. Both myself and my neighbour would like to thank your staff for the way they carried out there job. They were polite, helpful and a pleasure to have around, they explained what they were going to do, both myself and my neighbour live in sheltered housing and they treated us with respect and kindness, something that is rare these days, so again I want to say thank you to them, and to you for having such good staff.
"My mom Wendy just wanted to say that Dan who came to see her today was very good and very pleasant"
After a busy Christmas period we also encountered a busy New Years period on this occasion we were called to a property in Broseley, Telford. This was to a first floor Blocked Toilet. The engineer found a bit of a weird one where he was unable to plunge the Blockage and he eventually had to remove the Toilet and hoover/suck the Blockage from the pipework. The main cause of the Blockage was sanitary items. He Reinstated everything ensured the area was clear and ensure the flow was fully restored. the customer left this brilliant review:
Nothing better that a good 5 star review to start the week and Year off. We pride our selves on delivering high class customer service so to keep getting these 5 start reviews is brilliant. We cover all of Telford, Shropshire, Shrewsbury and Mid Wales so if you have any drainage issues give us a call.
So relieved that it's fixed , Haydn was very polite and very helpful very pleased.
The service was FIRST CLASS. The receptionist was very helpful and the engineers were very efficient and friendly.
Tidiness - 10/10
Timekeeping - 10/10
Courtesy - 10/10
Workmanship - 10/10
Mr K Vardon, Dunstable, January 2019.
See all our Checkatrade reviews here.
Sometimes keeping things simple is the best approach - no point in over complicating things! After Metro Rod carried out some works on a secure site in Liverpool last week the site facilities manager got in touch and offered a straight to the point review;
"I just wanted to let you know about the service that I have had from Andy and Josh today - dead simple, they are cracking lads who just get on with it"
That's what we like and what we pride ourselves on, no messing about just get on with the job leaving the customer happy!
Excellent Service....Thank you.....5 Stars for Metro Rod Central London !