"Tony Gallagher was extremely efficient and was able to correct and solve a long term drainage problem within an hour. Added to this he was courteous ,very pleasant and extremely helpful in preparing and clearing the area in question. I would strongly recommend him and should I need to call on Metro Rod in the future I would request that Tony does the work, LEAH HOSKIN"
Customer service is always at the forefront of everything we do and that includes getting to site as quickly as possible.
'Excellent service. Arrived promptly, friendly service and problem fixed. Thank you very much'
We got called out to a customers property the other day who has been having issues with drains backing up since he moved in. After having several engineers and companies out the root cause of the issue was still not found or resolved, until we attended!
'Your engineer Fixed the problem and identified the issue which no one has done within the 11 years I have lived here. Thank you'
Fantastic to hear and to see a 5 star review on service and response time.
Metro Rod Bristol were called out to Oxford Row in Bath where a manhole had been overflowing and seeping into the basement of the property.
"Tony was cheerful and helpful, and he worked his socks off. He could have left the property without access but he was patient and professional and he went above and beyond to help me. Tony fixed the problem and he has saved my Christmas!"
A glowing review from Elizabeth in Bath
We have received another great review from a company in Shrewsbury after being called out initially to a Blocked Drain. We attended and found that the cast iron pipework had badly rusted up internally. It was that bad it was causing badly Blocked Drains and bad smells around the building. We managed to get our high pressure water jet down the line and clear the Blockage. We put a camera down to see if the issue had been resolved. It was obvious that the internal pipe and had badly blistered rust. We have recently Bought in the state of the art Picote miller which is used to clear blockages and also clear pipework of problems like Rust and Fat. we used this to re-round the pipework to a good finish. The customer was really pleased with the outcome and left this Brilliant 5 star review:-
"We have used Metro Rod Mid Wales & Shropshire for our Drainage problems over the past couple of years. They provide an excellent service and we are always pleased with the results."
We love nothing more that getting positive reviews as they let us know our engineers are out there working hard and giving our customer the satisfaction they deserve. If you have Blocked or slow running Drains we are confident we can unblock a majority of blockages within the first hour, if you have any questions call us on 01938554050 or e-mail us on [email protected].
As part of our contract with Curo social housing contracts, we were able to deliver some 'outstanding' work to another happy customer in Radstock, by unblocking their drains connected to the bath.
"The Engineer (James Chalk) knew exactly what he was doing, he was a very nice gentleman and we couldn't have asked for a better guy to do the job! The bath was unblocked and the job he did was outstanding!"
Fantastic feedback from Mrs C White from Radstock
"We had several engineers attend to our drain and water meter problem. All were friendly, polite and professional. Mike worked extremely hard, digging in atrocious wet weather. All aspects of the job were explained to our customer and this helped put our customer at ease during a very stressful time. Thank you."
Metro Rod's Nigel and Chris were recently called to an emergency job in Liverpool City Centre for a local building contractor. The project that they were working on was encountering drainage problems and they wanted to ensure that the problems were not linked to the scope of works that they were carrying out. Nigel and Chris quickly attended, investigated and solved the issue. We were delighted to receive the following feedback on our Google page;
"We are building contractors and we have a large commercial job on in Liverpool city centre, we had an emergency on an adjacent property that seemed to be linked to our project. Metro Rod were onsite within a few hours and managed to determine that the issue was nothing to do with our works, they then helped us to resolve the issue for the landlord and help get the property back open for business on a busy Friday afternoon. Nigel and Chris where very professional. Cheers, Olly"
Thank you very much to Olly for using Metro Rod in the first place and then for leaving a great review of our engineers work. We pride ourselves on providing great drainage services across Liverpool, Warrington, Runcorn, Widnes and beyond and love it when our customers get in touch to tell us that they are happy with our service!
If you want to get in touch with us, either to enquire about services that we provide or to let us know that we carried out great work you can either call us on 0151 909 2807, email us on [email protected] or visit the website, metrorod.co.uk/Liverpool