10/10 Across the Board!
Tidiness - 10/10
Timekeeping - 10/10
Courtesy - 10/10
Workmanship - 10/10
Mr Neil Jones - Stevenage. December 2018
See all our Checkatrade reviews here.
Last Friday I was having a nightmare, I was told there was a blockage that required removing most of my kitchen to access it. I then called out Metrorod and Dean the engineer was out to me very quickly. Dean used a CCTV Camera and found the blockage to be in a manhole. He was able to clear the blockage and no works were required to my kitchen.
Thank you Metro Rod Norwich, I would recommend your services to everyone.
You might think calling our engineers heroes is pushing it - but in this instance they certainly did save a 'damsel-in-distress'.
Have a read of this recent customer feedback:
"I was in quite some distress at the collapsed drain and it’s results so enormously grateful that from the initial call to Luke who was very sympathetic right through to the engineer work and speedy repairs, the service was amazing. It was a horrible day and I felt so sorry for them having to work outside but they were great and kept me updated with what they’d found and the steps they would take throughout. They were reassuring, professional and efficient despite me being horrified at the mess. It was all cleared and once the remedial work identified, a new set of engineers dispatched a couple of hours later to complete the job. We were relieved that we were able to still look forward to visitors that weekend without worrying. So definitely 5 Star experience and huge thanks to Liam, Mike, Matthew, Stewart & Nicky. I shall not hesitate to recommend Metro Rod. A very appreciative 5 Star review from us."
Thanks Christine.
Well done to our engineers and well done to us. #drainexperts
Dear Metro Rod,
Your engineer Ben, broke the blockage (with a plunger) in no time but knew that some of it remained. He then jet washed the system, despite another drain feeding into the same pipe making this difficult. I am fairly sure that some of the gunge he removed had been accumulating for 30 years since the house was built.
I am a natural optimist and believe that provided we are careful what we put down the sink, this is as near a permanent fix as is possible. The clever thing was not to simply force a hole through the blockage but to thoroughly clean the pipe as well.
This may sound like bad future business for you but I believe the opposite is true, I will call you first next time (Hopefully not for many years!!). Also, I have already told several friends and neighbours about the excellent job done by Ben of Metro Rod.
Many thanks
I called the Metro Rod guys out to a problem with a blocked drain between two properties. The they arrived promptly (within 4 hours) and it was solved quickly and effectively.
Thank you Metrorod Norwich
Thank you for your expert workmanship and care. Metro Rod Norwich Engineers recently attended to drainage works at my property which included excavation. You wouldn't know they had been and even replace the plants and plant pots afterwards. Really nice people to deal with too.
'We just wanted to thank the guys who came out, they were really great, attended bang on time, really polite and generally gave a fab impression of your company'.
Bedford Free School. November 2018.
Our Engineer had been called out by a local letting agency to a property in Shrewsbury. The customer had a Blocked Pipe and Drains in the line to the septic tank, On attending the engineer investigated the problem and found multiple Blocked Manholes and its was completely blocking up into the property, the engineer high water pressure jetted upstream and down, and found a heavy presence of Fat in nearly all the manholes and Drains, he washed them all down and flow was fully restored. The customer left this great review:-
"Fantastic friendly service, the same day call out even though it was dark, the engineer managed to get us back on track,
We would highly recommend
Cheers guys"
Nothing better than getting a good review it lets us know we are getting things right. Well done to our senior drainage engineer Paul Dickens on another review.
If you have any Blocked or slow flowing Drains don't leave them until its to late we are available 24/7/365, We have engineers across Mid Wales, Shropshire including Shrewsbury and Telford.