'We just wanted to thank the guys who came out, they were really great, attended bang on time, really polite and generally gave a fab impression of your company'.
Bedford Free School. November 2018.
Our Engineer had been called out by a local letting agency to a property in Shrewsbury. The customer had a Blocked Pipe and Drains in the line to the septic tank, On attending the engineer investigated the problem and found multiple Blocked Manholes and its was completely blocking up into the property, the engineer high water pressure jetted upstream and down, and found a heavy presence of Fat in nearly all the manholes and Drains, he washed them all down and flow was fully restored. The customer left this great review:-
"Fantastic friendly service, the same day call out even though it was dark, the engineer managed to get us back on track,
We would highly recommend
Cheers guys"
Nothing better than getting a good review it lets us know we are getting things right. Well done to our senior drainage engineer Paul Dickens on another review.
If you have any Blocked or slow flowing Drains don't leave them until its to late we are available 24/7/365, We have engineers across Mid Wales, Shropshire including Shrewsbury and Telford.
As part of his training one of our newest engineers has been out with one of our senior engineers over the last few weeks. Absolutely thrilled with the feedback he has received after fixing some drainage issues for a customer, who gave him a 5 star rating!
'Engineers did the job professionally and really quickly and were very polite throughout!'
We have bee out a few times to a customer in Peterborough who required return visits to fix some major drainage issues she was having with her drains.
She was extremely satisfied with the speed and professionalism with with all our staff both in office and out.
'All the engineers who have visited on call outs have been courteous, knowledgeable and helpful, thank you'
I was recommended your services by a plumber who said I needed a specialist drainage engineer. The engineer came out promptly and was very nice and polite and investigated the problem. Metrorod come highly recommended and I have added them to my list of honest trades people to call.
Hello,
I would just like to pass on my wife and I's most sincere thanks to the engineer who came to my property.
First and foremost he gave us a lovely initial call to say he was on his way and gave us an ETA. When he arrived, I noticed what a friendly and knowledgeable engineer he was and within the hour he had my toilet unblocked.
The customer service to the standard he gave us, especially at such a late hour was exceptional and I think he should be recognized and acknowledged.
Customer service to the standard we received is very seldom seen these days and I would like to pass on our huge thanks.
Your Engineer attended our premises within two to three hours of the request going in. Despite not having any diagrams of the water flow of the drains he was able to figure out the flow direction and free the blockage and apart from damp on the paving left no trace of his being here.
I would like you to congratulate him and commend him for a job well done.
A member of your staff attended my site in August 2018 his name is Lee I would just like to say what a very professional approach he had, the customer who’s flat he attended was so impressed with him and the way he left her property as I was not on site when he attended . Yesterday Lee and Ben attended my site again I was on site when they came and I would like to agree with my customer at how professional they both were, they got the problem sorted in no time and left no mess. I would just like to pass this on to you at how good these lads are.