Customer Testimonials

5 Star Review!!!

21st November 2018 - in North East

"Wish all companies were like this: on time, friendly, reasonably priced, excellent."

Tidiness:10              Reliability: 10

Courtesy: 10            Workmanship:10

Blocked Toilet? No Problem! We Are Here to Save the Day!

19th November 2018 - in Chester, Deeside, North Wales, Wrexham

Picture this; you've just got home from work on a Friday evening. You're just about to settle down for the evening. A nice glass of wine, television or a good book. Sounds great doesn't it? What if those relaxing plans came to a halt when you enter your bathroom to find you have a blocked toilet? That's the last thing you need!

Well that's exactly what Phil, a customer in Chester, came across last Friday. When we received his call, we acted quickly to help sort out his blocked toilet! He has this to say;

"Metro Rod Deeside you just saved our Friday night! Absolute legend Dan (and your call centre op who’s name I missed) got here in under 20 mins, fixed our issue in under an hour. Really quick, really professional, top class service with no dramas.. loving your work guys!"

 
A huge well done to our Service Engineer Dan who attended, you're a credit to the Metro Rod name!
If you think you need us, day or night, we are here for you! call us, email us, however you choose, we'll be there! When things like a blocked toilet happen at your home, you need someone who's going to be there quick. You need someone who's going to be professional and someone who will get the job done with no dramas!

Available 24/7/365 - local engineers helping you, the local community!

0808 250 9915

[email protected]

www.metrorod.co.uk/local/chester

“Polite and Speedy”

19th November 2018 - in Macclesfield, Manchester

"Great service from Mike O'Brien! Polite, speedy worker and cleaned up after finishing the job."

Outstanding

15th November 2018 - in Norwich

I wish to take this opportunity to thank all the staff at Metro Rod who were outstanding in dealing with this job.

An excellent job ……courteous and friendly

15th November 2018 - in Central London

An excellent job ......courteous and friendly

Nothing seems too much trouble!

13th November 2018 - in Southampton

Thanks so much for your assistance with my drain issues this week.

It’s been a nightmare, but all your help & advise has really helped take the stress away, nothing seems too much trouble for you & Mark the Engineer was great!

This is the second time you have helped me out between two different houses, I’m hoping I won’t have any more issues but if I do, I know where to come.

Working Until 10PM

12th November 2018 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We went out to a property located at a retirement development in Bicester, as the customer was having a serious problem where flushing the toilet or sink was causing waste water to rise up in the bath. The developments caretaker had taken a look, but it was clear that our services were needed so we sent out Tony. 

Tony got to work trying to clear the blockage from the WC, which was unsuccessful, so he explored the manholes outside searching for the downstream access that would enable him to clear the blocked drain. This proved trickier than anticipated, but he knew he couldn't leave the resident without her facilities. He requested a camera be brought on site and then was able to use the CCTV camera to track down a hidden manhole that was underneath some hedges. The CCTV camera also showed the cause of the problem: tree roots! 

Once this manhole was opened it was a straightforward matter to remove the roots and clear the blockage. 

We were delighted to receive a letter from the resident who told us:

"I would like to say how grateful and impressed I was by Tony who came to clear my bathroom pipes last Friday. He persevered until he found and cleared the problem.  In fact working until 10PM. Not many young men, these days, would have not "come back tomorrow"!

Altogether a charming and helpful young man."

Lovely to hear that our efforts were well received and Tony got a kick out of being referred to as a young man!