Customer Testimonials

An Absolute Pleasure to Have Around

7th April 2018 - in North East

Our engineer Lee attended a property in Ashington on behalf of a local Estate Agents. The tenant of the property was thrilled with the work and sent the following feedback:

"Lee came to my property yesterday as my downstairs toilet was blocked. He did a fantastic job and fixed the problem in no time with no mess.

He was an absolute pleasure to have around".

We are always thrilled to receive feedback from our customers, Lee is a new engineer so it is great for him to hear he is doing such a good job.

Social Housing Client Praises Metro Rod

22nd March 2018 - in North East

We do work for several Social Housing Clients in the North East, they rang to say that they had an emergency blocked drain and the tenant had no use of their toilet. We were able to get someone out within one hour to resolve the issue for the tenant. The Social Housing Client had this to say:

"Thank you for such a prompt response, this is a great service"

We are pleased we were able to help resolve the issue quickly for the client.

Local Homeowner Praises Metro Rod

29th January 2018 - in North East

We attended a domestic customers property for an emergency blocked drain and they had the following to say:

"Your engineer cleared our blocked drain at our home and did a first class job and was very polite and efficient"

Very Helpful

26th January 2018 - in North East

Our engineer Terry attended to a domestic property in Cramlington and was able to identify a collapsed drain; the customer was thrilled with our work and had the following to say:

"I would like to say that we have received a good service from your company, including the professional approach from the worker who came to inspect the drains and prompt service we have received from the office staff".

Very happy with the service

20th December 2017 - in North East

Our plumber was at a job in Washington and the customer had the following to say:

"We were very happy with the service we received from your company. Please pass on our thanks to Jon who was extremely polite, efficient and did the job quickly and cleaned up afterwards. If I ever need your services again I would certainly want Jon to do the work"

If only all workmen could be like this…

29th November 2017 - in North East

Our engineer attended a house in Cramlington for an emergency blocked drain and had the following to say:

"The engineer did a great job, quickly and efficiently. He was polite and helpful and explained the problems fully. If only all workmen could be like this!"

A Credit to your Company

23rd November 2017 - in North East

We attended an Arnold Clark for a blocked ladies toilet and managed to resolve the issue for the customer minimising disruption to site.

" Ross Dawson visited our site as we reported an issue with our ladies toilets, he came on site and was very friendly. I showed him the issue,  . Ross worked very efficiently and without causing any disruption to our site. He was a pleasure to have working on site and a credit to your company.

Thanks for they quick solution. We hope we don’t have to use you again but if any issues do arise we will defiantly know where to come."

No Fuss and Plenty of Good Humour

18th July 2017 - in North East

Just a little note of thanks for the sterling service provided by your two guys Geoff and Jon, they cleared the blockage and tidied up after themselves with no fuss and plenty of good humour.