Customer Testimonials

They arranged quotes and time frames to suit our needs

5th September 2018 - in Bristol

Metro Rod Bristol provided us with a rapid response to an on-going issue. Within hours, they arranged quotes and time frames to suit our needs. The response to our emails was also very prompt. Can highly recommend them as an extremely professional outfit.

“Fantastic Job”

31st August 2018 - in Macclesfield, Manchester

"We recently had a visit to a heavily blocked drain and Metro Rod worked hard all day to clear and jetwash the drains. They also completed maintenance on the remaining drains. Fantastic job."

“Great Service”

31st August 2018 - in Macclesfield, Manchester

"Great service. Really easy to use. Called the office for someone to come out and look at a blocked drain. Booked in for later the same day.
Matthew turned up. Really helpful, polite and professional. Got the job sorted. As a busy landlord it's great to know I can call up and have a quick, easy resolution to my blocked drains. I will definitely use Metro Rod again. Thank you."

Telford Tenant Toilet Trauma

29th August 2018 - in Mid-Wales, Shrewsbury, Shropshire, Telford

We have received another nice letter from a customer in Telford Praising one of our Drainage engineers. The engineer was called to a blocked and overflowing Toilet. On investigating the problem he plunged it but the water level didn't drop. He then decided to remove the Toilet to get a good look in and down the stack. A large pile of tissues was found and was the obvious cause of the blockage. After adding water and trying to cut at the mass to break it down he was able to punch through the pile and eventually get it washed away. The Toilet was reinstated and flow fully restored to the relief of the customer.
Impressed.
The customers letter wrote "I wanted to write to say how impressed I was with the service and cost. My tenant was grateful and I am as well to your member of staff. He provided an excellent service. I would also like to say I think the price is reasonable for your call out and resolving the problem, I will definitely use your company again."

We never get bored of having compliments like this at Metro Rod Mid Wales & Shropshire and it give our engineers a real boost too. If you have any blockages or drainage issues we cover all of Telford, Shrewsbury and Mid Wales.

Helpful, Kind and Thorough

29th August 2018 - in Mid-Wales, Shrewsbury, Shropshire, Telford

Had a lovely call in the office today from a happy customer in Shrewsbury. The customer was praising one of our engineers for being Helpful, Kind and thorough. We were called out to a complaint of a blocked kitchen Drain. On arrival the engineer investigated what could be causing the problem. On working downstream from the Drain found a manhole which he found to be blocked mainly with fat and tissue. This line lead directly to the Septic Tank. He proceeded to high water pressure jet the line all the way to the Septic Tank and then up to the kitchen Drain as to ensure full flow.

We are very proud of our engineers and over the moon when compliments are made towards them.

Paul and Reece Praised for their work

22nd August 2018 - in North East

Can you please pass on my highest regards to the two engineers you sent to site as they were brilliant. During their visit they abided by all my clients rules of safety and conduct and have completed the work to an excellent standard. Well done

5* Star Service in Newbury, Berkshire.

22nd August 2018 - in Reading, Slough, Swindon

Five Star Customer Review For Pipe Cleaning Works.
Our engineers were working at the Vodafone HQ in Newbury, carrying out cleaning of the stacks on site.

These works had be done OOH (out of hours), which was devised into five night shifts throughout the week. Upon completion of the works, our clients had this to say:

"Can you please pass on your thanks to the two engineers that came to site last week for the stack clean.

Sam has nothing but praise for the standard of works completed by the two engineers.

It’s really refreshing to have sub-contractors come to site and give a 5*service.

Regards

Justin

Supervisor, Engineers, Technical Facilities Management"