Just a quick message to say the 2 lads who did some work in my shop today were fantastic Ross and Reece. It was a horrible job but they never complained. There a credit to your company.
On 06/08/18 we completed works for one our clients. Our engineer responded to the emergency, and on arrival on site discovered a manhole blocked with wipes. The blockage was cleared by means of high pressure water jetting.
Following the call out we received some lovely feedback via the insurance company, from the owner of the property
“We have just spoke to the policyholder and she's asked me to mention to you she's extremely happy with your work and said the contractor that went out to her was a credit to the company”
We are glad that we receive such lovely feedback from our customers about the service we provide.
The Metro Rod Bedford team have always:
. Been polite and helpful on telephone
. Kept their appointments on time
. Provided quotations with explanations discussed fully with client, along with alternative options as required
. Completed work satisfactorily and site cleared sufficiently
. Sent follow up reports in a timely manner along with photos - extremely helpful
E Williams - Technical Officer
Facilities Asset Management
Central Bedfordshire Council
August 2018
See all our Checkatrade Reviews here.
Excellent - phoned gas corgi insurance plan. Arrived 5 pm and the job was completed in half an hour. 10/10.
Mrs Sharpe, Hitchin
8/8/2018
See all our Checkatrade Reviews here.
Really helpful on the phone, arrival within the said time and day didn’t disappoint. A stressful blocked waste drain situation promptly unblocked by cutting away the roots which caused the blockage. I would not hesitate to use again.
ABSOLUTELY A STAR SERVICE THANK YOU
Anyone who has worked on a Sewage or Drainage tanker will know its not a glamourous job, but it is somewhat fulfilling especially with some of the customers we have here at Metro Rod Mid Wales and Shropshire. we received a lovely letter from a happy customer which read as follows.
"Just a short note to express my appreciation for the job undertaken by your employee in cleaning the septic tank at my property.
He was extremely helpful and informative and he executed the task in an efficient and thorough manner".
We never get tired of these!
Another happy customer here at Metro Rod Mid Wales and Shropshire, for a couple of months we have been attending the Nuffield Hospital in Shrewsbury where they have been having problems with there pumping station which hasn't been working and flooding frequently, we have Used Tankers, Van Packs and enclosed space equipment to help try and clear the blockage.
Its always nice to receive letters of appreciation but to get a Thank You card puts a smile on anyone's face, At Metro Rod Mid Wales and Shropshire we try our hardest to get the job done the right way and this just proves we do get it right. It wrote "To Adrian and the team, thank you so much for all the support you gave me when I needed it the most it was very much appreciated"
Steve from the Nuffield , Shrewsbury.
P.S. All is up and running now and working as it should.
Hello Adrian and Team,
I just wanted to thank you and your colleagues for you help fixing the collapsed Drain and Manhole at Telford Probation office - It's a huge relief to get it resolved. I lost count how many times your engineers came out to unblock the drains (I'm sure they were getting fed up coming here) but all of your lads were always helpful, friendly and professional and I really appreciate their help with this.
I'm sure (I hope) that's the end of the problem but if we have any concerns in the future Ill ask for Metro Rod before anyone else!
Many Thanks
Jane Rollo
Senior Administration officer - Telford office