Customer Testimonials

Magic drainage wand fixes the problem

18th July 2018 - in Gloucester, Hereford, Newport

Our engineer was recently called to a drainage problem in the beautiful village of Llangynidr, nestled in the idyllic Brecon Beacons National Park. We were met with a block of toilets regularly used by walkers who tread the footpaths alongside the Monmouthshire & Brecon canal - all the toilets were blocked.

"We had an issue with a set of toilets that had been blocked for about 5 weeks, each time we cleared the problem it would block again. We called Metro Rod out to hopefully fix the problem permanently. Daniel from the office was very polite and helpful and informed me that someone would be out the next day. Your engineer arrived with his magical wand and fixed the problem. He did a thorough investigation and was professional throughout. Thank you for your service. Our Customers will be happy."

Different Engineers, Same great Service

18th July 2018 - in North East

"I just wanted to pass on my thanks to two of your employees, Terry and Lee, who have both attended my property this week on different drain related jobs.

They were both very courteous young men, knowledgeable and professional.

Boiler Service turns into Masterclass

18th July 2018 - in North East

When Customers have found difficulty in trying to raise a drainage issue with others, It is great to give them that trust back with us!

"Great service from Metro Rod Plumbing & Gas when getting our boiler serviced this week. After being let down by other plumbing companies in the past, It is nice to find a company punctual, quick and extremely helpful. Also an extra thank you for showing me how to use a very complicated thermostat!

I will definitely by using Metro Rod again and would highly recommend"

Plumber hailed Lifesaver

18th July 2018 - in North East

He Completely Went Over and Above His Duty
"One of your plumbers attended a call out to my property and I just wanted to say how helpful and pleasant he was. He completely went over and above his duty to assist me in what was an incredibly unpleasant job. He was a lifesaver"

Domestic Drainage Service Review

18th July 2018 - in North East

Without Any Fuss!
"We write to say how impressed we were with the way Geoff and Darren carried out the repairs. They kept us informed, were very polite and professional and completed the works without any fuss which we really appreciate"

Good Plumbers are like Gold Dust

18th July 2018 - in North East

5 Star Feedback from Ponteland!
"Your plumber arrived exactly when he said he would and carried out a thorough job in a timely and professional manner. Good plumbers are like gold dust and having now discovered you I will share your merits with all!

Thank you - I have no hesitation in coming back to you with future works."

Aware of the Health & Safety Issues

18th July 2018 - in North East

Happy to recommend in the future.
"I would like to pass on how impressed I was with the two operatives as a few difficulties were presented.

Professional approach and a nice manner and also aware of the health and safety issues.

Very good service and would be happy to recommend in the future."

Jamie – an asset to the company

18th July 2018 - in Liverpool, Runcorn, Warrington, Widnes

Jamie attended a domestic job to unblock a drain out of hours recently, the homeowner got in touch afterwards to tell us that;

"I am made up with the work that Jamie carried out on my property, he really is an asset to your company and should be proud of himself!"

Thank you for letting us know Mrs Stevens, your comments have been passed onto Jamie!