A happy tenant is what we like to have!
Quality of work - 5*
Courtesy of engineer - 5*
Speed of response - 5*
Appearance of engineer - 5*
Comments - No improvements needed, he was very polite and explained what he had done very well and clearly.
Another fantastic review for our engineer Dan:
Quality of work - 5*
Courtesy of engineer - 5*
Speed of response - 5*
Appearance of engineer - 5*
Dan explained the issue in detail, I would make no improvements to the service and would definitely use again.
The engineer was at my property within 2 hours of me calling, he was extremally polite and friendly.
I am so grateful of him for fixing my toilet so efficiently and will definitely recommend Metro Rod to family and friends.
Thanks again!
A first class service delivered by one of your engineers.
He turned up on time, was extremally polite and cleared the drains with no issues nor disruptions!
Thank you for your service!
I called recently to report a blocked drain on my property in Norwich, Metrorod were out the same day, within a couple of hours in fact which was earlier that anticipated. The engineer who attended was very helpful and efficient, he unblocked the drain, and left if free flowing.
I would just like to leave some feedback about the visit we received from your engineer Dan today.
From the moment he arrived on site he was polite and professional, wearing a clean company polo shirt and driving an exceptionally clean van.
I walked Dan around our site and told him about the issues we were having he then set up his equipment and got to work, whilst on site he observed all of our health and safety requirements and followed them to the letter.
I noted that he was also following your health and safety policies by making sure open manholes had cones around to prevent accidents and also kept his work area very clean.
After some very hard work on an exceptionally hot day he completed what was asked and was very thorough with his explanation of the work he had carried out.
I cannot praise Dan enough, you should be very proud of this him and how he conducts himself whilst working on customers premises, he is an excellent ambassador for Metro Rod and I would ask that you again pass on our thanks for a job well done.
Keep up the good work!
We were called out to a house with a blocked toilet. Our engineer arrived and inspected the troublesome toilet and set about clearing it. This was relatively straightforward and he was able to clear it, however after flushing the toilet to test he discovered there was a secondary blockage further down the line. He went downstairs and outside to the manhole in the back garden, where the new problem was occurring. He cleared this blockage and tested the line, finding that it was now flowing freely and clear. This was good news, however he suspected there was a reason for these blockages and that it could be that the line was running flat, not allowing gravity to assist the flow towards the public sewers. He couldn't be sure of this without a closer look, so explained to the home owner that he would recommend that a CCTV survey be carried out to explore the problem further.
The homeowner was very pleased and said this about him: "Tony provided an excellent service. Professional, friendly and helpful. Thank you so much. P.S. He went the extra mile!"
Our engineer attended a cinema who were having problems with their urinals, which were blocked. Upon investigating the problem area, our engineer found the offending urinal and removed the trap, which was full of scale. Uric scale is a common problem in urinals and often the cause of blockages. The trap was cleaned and the scale removed, and then replaced. At this point a leak was detected, and when he looked into this he found that a seal had split. This was removed and replaced with a new seal.
Following the cleaning of the trap and replacing the seal, the next step was to clean through the pipework with the Electro-Mechanical Cleaner and then the pipework was checked to see if it was flowing and it was.
Throughout his visit he kept the site informed of his progress as requested and they were happy that "full explanation of work carried out. Very pleased."