Customer Testimonials

Legends of the drainage industry

20th June 2018 - in Gloucester, Hereford, Newport

Our engineers attended a property in Crickhowell to deal with a blocked drain - as with many customers we encounter, they had already utilised the services of another drainage provider who had failed to rectify their problem completely.

The engineers carried out some drain tracing prior to high pressure water jetting of a blocked manhole - after clearing the blockage we used our CCTV drainage camera to inspect the pipework. Our investigate skills paid off - we found a damaged section of pipework that had been the cause of the customers repeated blockages. We quoted to fix the problem and returned to the property the following week to carry out the repair - leaving the customer safe in the knowledge that her drainage problems had come to an end.

"Your engineers came out to my property and did an amazing job sorting out the blocked drain in my garden. Then went above and beyond what other companies had done previously - and after a lot of drama and problems they found and solved the problem once and for all. They are legends! Thank you once again."

Late night call

19th June 2018 - in Wantage

We were called out to a blocked drain at a home in Wantage out of hours so we sent our on call engineer, who happened to be our trainee engineer, so we sent him out. He was being shadowed by one of our senior engineers, so the customer got two for one! The senior engineer made sure to watch and make suggestions as Jay set to work. The source of the blockage was traced to the manhole in the back garden, where it was discovered that there was a build of of toilet paper on a sharp bend in the manhole. Mindful of the time of night (it was coming up to 11PM at this point) Jay used his rods to dislodge the paper and unblock the drain. The toilet was tested by flushing to ensure it was free flowing and then the work space outside was hosed down and left clean and tidy.

The customer had this to say about their work: "Very friendly, professional and efficient. Fantastic communication throughout 10/10"

The 3 P’s – Prompt, Polite, Professional

18th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Abergavenny where the homeowner had reported that a blocked drain had caused their toilet to back-up.

"Your engineer came to our property today to unblock our drain - he arrived much quicker than expected and sorted the problem for us really quickly with no fuss or mess. He was polite and friendly whilst also being extremely professional. Please pass on my thanks to your engineer for his help today - and thank you to the staff at your office for dealing with everything so promptly"

Customer feedback speaks volumes for the type of service we provide. Our professional service starts from the moment a customer calls our office to arrange an attendance by one of our fully trained drainage engineers, we keep you updated throughout the process, providing accurate ETA's and a direct point of contact should your situation change at all.

A professional service every time

15th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended to a property Brecon to unblock a drain in the homeowner's garden. The problem had caused her toilet to block and subsequently spill over in to the garden due to a blocked manhole. We attended the same day at a time that was convenient with the customer.

"A Metro Rod engineer came to my property today to unblock a drain. He arrived at the agreed time to sort the problem, he was polite, sociable and very professional. He found the problem and cleared the blocked drain within an hour. We were very satisfied with the service provided, we would not hesitate to recommend your services in the future. Thank you. "

Awesome Service

14th June 2018 - in Norwich

I would like to thank the team at Metrorod Norwich for an awesome service. From our 1st telephone call to them completing the unblocking and descaling of our main drain the service was professional and fast responding and the guys on the ground really know their stuff. I would no hesitation in recommending them.

Top of the class!

14th June 2018 - in Didcot

We were called out to a school in Didcot who were having trouble with a blocked toilet.What could have been a simple fix became more complicated due to the fact that there were 3 buried manholes that we needed to locate and uncover in order to trace and clear the blockage. We do a lot of work for schools and we know that their schedules are important, so we made sure to work quickly and carefully around their day. We were able to clear the blockage after lifting some slabs to find the manholes and everything was cleaned when we were done.

The school had this to say about us: "Very considerate of school working. Children's safety managed well"

Problem solved by Metro Rod

14th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Pontypool to deal with a long-standing drainage problem affecting the downstairs toilet. The homeowner had battled with the problem for over 2 years, enlisting the services of other drainage companies who failed to resolve the issue with the blocked drain once and for all. The homeowner called our office - a mutually convenient date and time was arranged to attend.

On the morning of our visit we called the homeowner to confirm our attendance - the engineer arrived and proceeded to investigate the long-standing issue.

"After battling for over 2 years with repeated blockages affecting my downstairs toilet, your engineer was here for 2 hours and did everything he could to solve the blocked drain. He found a buried manhole in my garden that no one was aware of, uncovered it, and cleared a blockage that must have been there for a very long time. Such a lovely person - a credit to your company."

We pride ourselves on our never give-up attitude. We work by the mantra of approaching each situation with an open mind with no pre-conceived assumptions of what we might encounter. In this particular situation the previous drainage companies that the homeowner had used had missed the fact that there was a buried manhole in the garden which had been blocked the entire time. We exposed the offending manhole prior to carrying out high pressure water jetting of the drain to remove the blockage - leaving the customer extremely satisfied.