We were called out to a blocked chamber which was flooding our customer’s back garden. We quickly unblocked the chamber and cleared the mess it had created. And were left with a 5 star review.
‘First class service and excellent communications polite efficient staff’
Brilliant feedback for our engineer Dave, Well Done!
For this job we cleared a blocked toilet, which was holding high levels of water. Once the toilet was unblocked the water did the opposite and remained very low. Our engineer took the investigation to the manhole outside, where he spotted something red in the drain, which was causing an obstruction. He used his gully grabber to retrieve it; it was an end cap for a pipe.
This was all explained to the tenant, who said that she was "extremely happy. Resolved really quickly and lovely people"
Happy to have helped!
Danny and Andy recently attended a drainage job on a domestic property. The householder was thrilled with the service that she had received from Metro Rod and got in touch to say...
“Your engineers were on time, efficient, thorough, they explained all of the various tasks that they carried out, they didn’t waste any time, they disinfected and cleaned the work area thoroughly and were friendly and helpful throughout. I felt that I received value for money and would recommend and use your company again if needed. Many thanks for a job well done!”
Many thanks for letting us know of your great experience with Metro Rod, it's much appreciated!
Our engineer attended a property in Monmouth to deal with a blocked drain that had overflowed on to the garden and patio, causing a terrible mess along with a pungent smell.
"A Metro Rod engineer has just finished clearing our blocked drain for the second time in approximately 2 years. He arrived earlier than expected and completed the job quickly and efficiently, clearing up a very unpleasant scene and leaving my garden and patio absolutely spotless. He also gave some very helpful advice about the likely cause of the blockage and how they could be prevented in the future. I would certainly recommend your engineer and Metro Rod."
We recently attended to a blocked drain at a property in Newport. Our engineer was there within the hour to fix the problem for the homeowner.
"Your engineer came and fixed the problem within an hour of putting the phone down, if left unattended it would have caused a major problem for us. Your engineer went above and beyond the call of duty for us, I would highly recommend your services to anyone who needs a drainage problem sorted once and for all."
Having been 'ripped off' by another company for the same task it made my day to have been treated so differently. Just shows there are some decent firms left who look after elderly folk!
Another great review has been received this morning from Mr Ledwith regarding a job that Andy and Josh carried out for him...
I just had a visit from Andy and Josh who repaired my toilet and I received top class service! Both were very pleasant and very good at their jobs, they did a first class job and removed all rubbish. These two men are a credit to your company. I am very pleased with the service received by Metro Rod, thankyou!
We love getting positive feedback, it means that we are doing a great job! A customer got in touch regarding a job that Eddie and Mick went to this week and had the following to report back...
"I cannot recommend the two engineers who attended my property enough, Eddie and Mick were brilliant! Both engineers were incredibly professional, friendly and respectful to on-site procedures, they have gone above and beyond to resolve the issue for us!”
Thank you so much for letting us know, it's much appreciated!