Customer Testimonials

Problem solved by Metro Rod

14th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Pontypool to deal with a long-standing drainage problem affecting the downstairs toilet. The homeowner had battled with the problem for over 2 years, enlisting the services of other drainage companies who failed to resolve the issue with the blocked drain once and for all. The homeowner called our office - a mutually convenient date and time was arranged to attend.

On the morning of our visit we called the homeowner to confirm our attendance - the engineer arrived and proceeded to investigate the long-standing issue.

"After battling for over 2 years with repeated blockages affecting my downstairs toilet, your engineer was here for 2 hours and did everything he could to solve the blocked drain. He found a buried manhole in my garden that no one was aware of, uncovered it, and cleared a blockage that must have been there for a very long time. Such a lovely person - a credit to your company."

We pride ourselves on our never give-up attitude. We work by the mantra of approaching each situation with an open mind with no pre-conceived assumptions of what we might encounter. In this particular situation the previous drainage companies that the homeowner had used had missed the fact that there was a buried manhole in the garden which had been blocked the entire time. We exposed the offending manhole prior to carrying out high pressure water jetting of the drain to remove the blockage - leaving the customer extremely satisfied.

Blocked Chamber? Not a problem!

12th June 2018 - in Hull, Lincoln, Peterborough

We were called out to a blocked chamber which was flooding our customer’s back garden.  We quickly unblocked the chamber and cleared the mess it had created.  And were left with a 5 star review.

‘First class service and excellent communications  polite efficient staff’

Brilliant feedback for our engineer Dave,  Well Done!

Extremely happy

11th June 2018 - in Abingdon

For this job we cleared a blocked toilet, which was holding high levels of water. Once the toilet was unblocked the water did the opposite and remained very low. Our engineer took the investigation to the manhole outside, where he spotted something red in the drain, which was causing an obstruction. He used his gully grabber to retrieve it; it was an end cap for a pipe.

This was all explained to the tenant, who said that she was "extremely happy. Resolved really quickly and lovely people"

Happy to have helped!

A good job well done

8th June 2018 - in Liverpool, Runcorn, Warrington, Widnes

Danny and Andy recently attended a drainage job on a domestic property. The householder was thrilled with the service that she had received from Metro Rod and got in touch to say...

“Your engineers were on time, efficient, thorough, they explained all of the various tasks that they carried out, they didn’t waste any time, they disinfected and cleaned the work area thoroughly and were friendly and helpful throughout. I felt that I received value for money and would recommend and use your company again if needed. Many thanks for a job well done!”

Many thanks for letting us know of your great experience with Metro Rod, it's much appreciated!

Blockage cleared and sound advice given

7th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Monmouth to deal with a blocked drain that had overflowed on to the garden and patio, causing a terrible mess along with a pungent smell.

"A Metro Rod engineer has just finished clearing our blocked drain for the second time in approximately 2 years. He arrived earlier than expected and completed the job quickly and efficiently, clearing up a very unpleasant scene and leaving my garden and patio absolutely spotless. He also gave some very helpful advice about the likely cause of the blockage and how they could be prevented in the future. I would certainly recommend your engineer and Metro Rod."

Going above the call of duty

7th June 2018 - in Newport

We recently attended to a blocked drain at a property in Newport. Our engineer was there within the hour to fix the problem for the homeowner.

"Your engineer came and fixed the problem within an hour of putting the phone down, if left unattended it would have caused a major problem for us. Your engineer went above and beyond the call of duty for us, I would highly recommend your services to anyone who needs a drainage problem sorted once and for all."

5 star review

6th June 2018 - in Southampton

Having been 'ripped off' by another company for the same task it made my day to have been treated so differently. Just shows there are some decent firms left who look after elderly folk!