Metro Rod London South East welcomes customer feedback. Some people can feel vulnerable when a stranger enters their home so knowing our engineers are trustworthy and professional is our priority. Thank you Mr. Bassett in Orpington who rated us 5* for being professional and affable, keeping appointment time, being very helpful and demonstrating good work.
"Could you please pass on my thanks to Barry and Jamie, I was very impressed, they were very professional!"
Mike and Eddie attended a property last week and we received the following feedback from site;
"I am just dropping a line over to you to say how pleased we were with the prompt service that we received yesterday. From the manner in which the initial intimation was handled to the prompt arrival of your engineers, they carried out the task with enthusiasm despite the time of the job (1700) ensuring that not only the blockage itself was cleared but also the rainwater traps, mitigating any future issues, finally disinfecting the site and the street footpath during the cleandown.
Please pass on our regards to Mike Wilkinson and his 'Dutch Colleague' (the lad in the orange wellies site joke!). I have no hesitation in future recommendations to your service."
Many thanks Pete and Cath, I have passed your thanks onto Mike and Eddie (and his orange wellies!)
We recently received a card through the post highlighting the great work that Eddie had carried out for a customer. She wrote;
"Today Eddie from your company came out to unblock a drain. He was with 'the job' for a long time, he involved myself and showed me all the issues that had caused the problems, he was exceptionally efficient and totally thorough. He has said that he will come back (if agreed) to do a thorough clean up of all of the drains. he picked up on so many other issues and discussed recommendations. It was so nice to deal with such a friendly person who clearly knew his job and was so thoroughly professional in every aspect. If whomever reads this could please let Eddie know that I have written this as I felt that it needed to be expressed that he is an asset to your company".
Thank you very much for letting us know, your comments have been noted and passed on to Eddie personally.
A glowing 5 star review from our key account customer JD wetherspoons.
'They always carry out there work in a very professional manner'
I’d like to express my thanks to the gentleman who came out today to sort out a blocked drain. Even though it wasn’t an “emergency” Metrorod came out within a few hours and your engineer was very polite and cheerful despite it being bitterly cold. He did a thorough job, explaining what he was doing as he did it and I think he should be commended for such a professional way of working – he reflects very well on Metrorod.
Wonderful comments and a 5 star rating after we unblocked the toilets at a care home in skellingthorpe and got them back on track.
'Engineer located issue very quickly and resolved issue without causing any disruption to staff or residents'
A 5 star rating and some lovely comments from a customer in Scunthorpe after we fixed an over flowing drain on her property.
'Lovely man he even cleaned down mess after he had fixed drain'