Customer Testimonials

Providing Exceptional Levels of Service for Ian Gibbs Estate Management

4th April 2018 - in North London

As Managing Agents of over 6,000 residential properties, we have drain maintenance contracts in place with Metro Rod on some of our larger sites.  In our experience, Metro Rod are a thoroughly professional company which provides an exceptional level of service, both on the ground and from a customer service perspective.  Their prices are competitive, and their staff are knowledgeable and always friendly and courteous.  We will definitely be placing more contracts with Metro Rod, and would not hesitate to highly recommend them.

Coffee Store Praises Metro Rod Engineers

29th March 2018 - in Aberdeen

Offering a 24/7 service 365 days a year meant our engineers were able to attend late one evening at a large coffee store in Aberdeen. On arrival they were presented with flooded toilets due to a drain blockage. Having solved the issue with a minimum of fuss and tidied up the guys were treated to a free coffee and received this great feedback..."Thanks to John and Kiel for their hard work, they were very professional and polite. The problem was solved quickly and efficiently."

Professional Services

29th March 2018 - in Bromley, Dartford, London South East

Metro Rod London South East welcomes customer feedback.  Some people can feel vulnerable when a stranger enters their home so knowing our engineers are trustworthy and professional is our priority. Thank you Mr. Bassett in Orpington who rated us 5* for being professional and affable, keeping appointment time, being very helpful and demonstrating good work.

Professional Service

27th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

"Could you please pass on my thanks to Barry and Jamie, I was very impressed, they were very professional!"

Praise for Mike and Eddie

27th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

Mike and Eddie attended a property last week and we received the following feedback from site;

"I am just dropping a line over to you to say how pleased we were with the prompt service that we received yesterday.  From the manner in which the initial intimation was handled to the prompt arrival of your engineers, they carried out the task with enthusiasm despite the time of the job (1700) ensuring that not only the blockage itself was cleared but also the rainwater traps, mitigating any future issues, finally disinfecting the site and the street footpath during the cleandown.

Please pass on our regards to Mike Wilkinson and his 'Dutch Colleague' (the lad in the orange wellies site joke!). I have no hesitation in future recommendations to your service."

Many thanks Pete and Cath, I have passed your thanks onto Mike and Eddie (and his orange wellies!)

Please thank Eddie

27th March 2018 - in Liverpool, Runcorn, Warrington, Widnes

We recently received a card through the post highlighting the great work that Eddie had carried out for a customer.  She wrote;

"Today Eddie from your company came out to unblock a drain.  He was with 'the job' for a long time, he involved myself and showed me all the issues that had caused the problems, he was exceptionally efficient and totally thorough.  He has said that he will come back (if agreed) to do a thorough clean up of all of the drains.  he picked up on so many other issues and discussed recommendations.  It was so nice to deal with such a friendly person who clearly knew his job and was so thoroughly professional in every aspect.  If whomever reads this could please let Eddie know that I have written this as I felt that it needed to be expressed that he is an asset to your company".

Thank you very much for letting us know, your comments have been noted and passed on to Eddie personally.

Professional service

26th March 2018 - in Hull, Lincoln, Peterborough

A glowing 5 star review from our key account customer JD wetherspoons.

'They always carry out there work in a very professional manner'

Great Customer Feedback

26th March 2018 - in York

I’d like to express my thanks to the gentleman who came out today to sort out a blocked drain. Even though it wasn’t an “emergency” Metrorod came out within a few hours and your engineer was very polite and cheerful despite it being bitterly cold. He did a thorough job, explaining what he was doing as he did it and I think he should be commended for such a professional way of working – he reflects very well on Metrorod.