Just wanted to say that the team at MetroRod did a very good job! In particular Jean in the office was extremely helpful, she did everything in her power to assist me and my household leak. Ian the engineer was very pleasant and completed the work with minimum mess and fuss, he soon had me back up and running again. It is also very nice to get a follow up phone call about the service that I received.
We do work for several Social Housing Clients in the North East, they rang to say that they had an emergency blocked drain and the tenant had no use of their toilet. We were able to get someone out within one hour to resolve the issue for the tenant. The Social Housing Client had this to say:
"Thank you for such a prompt response, this is a great service"
We are pleased we were able to help resolve the issue quickly for the client.
Jean took the call on a Sunday and she spoke to me is such a lovely manor, calm and clear she was amazing. I explained that I had a problem with 'screaming pipes' and found it like a stressful white noise. The engineers arrived, found the problem straight away, talked me through their processes and were able to isolate the air in the pipes. I could have cried with happiness. My family and I had left the property as the noise was too much, and we have now been able to return.
Thank you
As the beast from the east part 2 wailed on over the weekend our engineers were out fighting it off. Lovely comments for a very appreciative customer who had lost toilet facilities in Skegness.
'Despite the appalling weather he got straight on with unblocking toilets- Extremely satisfied with speed of response and would recommend to a friend'
Engineers doing us proud on a daily basis! 5 stars all round from one of our domestic clients.
'Engineer was very polite and professional while carrying out his work'
I would like to thank MetroRod for their recent service. Shannon in the office went the extra mile to help me as much as possible. I have impaired sight and was frustrated about the situation. Shannon really helped and kept me updated of the progress, the engineer carried out the work and the team managed to turn a distressing situation into a well managed outcome with no further upset for me. Thank you Metrorod".
Thank you, your engineer Matt Mason was so prompt, got me back up and running quickly too. Very well done!
Tenant Name: Pat Mason
Engineer Name: Ian Fish
“Ian has done a brilliant job, I am completely over the moon, so happy. He is a lovely man, found the drain nobody could locate so quickly, cleared it efficiently, barriered it off safely so I do not hurt myself. Thank you so much for your help.”