Received some lovely comments and 5 stars via our survey! Our project Manager went out to an over flowing Manhole, which he fixed quickly and ensured that the customer was having no further issues with anything else.
'Your guy was very thorough ensuring once he had fixed drain he then checked all others around my property to make sure all was working'
Eddie recently attended a job and the customer was delighted with his work, so much so that we received the following email;
"I write in connection with a drain blockage in my home. The problem was attempted to be cleared by the property owner who failed to resolve the issue and then called in your company. Within a few hours your company called and the man who was to do the work was Eddie Brewster. My purpose in writing is to say what a good and polite man he is and further to say how he very quickly identified the problem and very soon set about dealing with it. I am totally satisfied, together with being so pleased with Mr Brewster's very thorough work and consideration for my circumstances as he rapidly cleared andd thoroughly checked all of the other fittings using the drainage system. Mr Brewster was satisfied with all of my drainage arrangements and he assured me that all was well and left my home in a clean and tidy condition.
Please will you offer my thanks to Mr Brewster for his professionalism and the knowledgable way in which he performed the necessary work. It is with my greatest pleasure that I write this, I can confidently say that you have a very good man in Mr Brewster in everything that he did.
Metro Rod North West London carries out drain repair and unblocking for some of the UK's largest home insurance businesses. It was therefore very pleasing to receive this comment from one such major client:
Just had the policy holder on the line about the above job just to make a compliment about the engineer that attended, Mohammed Hoque. Her words were “Real professional and devoted to his work in awful freezing conditions. Polite to myself and informed of everything he was doing real credit to the industry and Metro Rod as a company.”
This is the level of service we aim to provide to every customer we assist, whether their issue is a blocked drain, a blocked sink or blocked toilet right through to complex CCTV survey of drains or repair of damaged drains.
Metro Rod London North West's area for drain care and repair extends as far south as Twickenham and one resident. Mr Bishop, was delighted by the service delivered, personally, by co-franchisee Martin O'Connor.
"5 Star Service and a very quick response to our call" said Mr Bishop after Martin had resolved his drainage problem. "Martin was quick, friendly and efficient"
Metro Rod London North West can help with any drainage problem, from a blocked drain or blocked toilet to a major drain excavation or no-dig repair.
The cold weather at the end of February 2018 saw many homes and businesses affected by drainage problems both during the cpld spell and in the thaw period immediately afterwards.
Metro Rod North West London co-franchisee Martin O'Connor won great praise from one householder in Hayes when resolving a blocked drain issue, working hard to restore flow in very cold conditions at night.
"Well done Martin. Very good job and God bless you" said Miss J Kaur. "Hours of your hard work in really cold weather, my great thanks"
Metro Rod North West London are always on hand to resolve any drainage issue for you, from a blocked drain or blocked toilet to more complex work such as CCTV drain survey or drain repairs.
Just a quick message to say a big thank you to Richard and his team to help my mum out in Southampton as I am in South Wales my mum had some issues with the drains from outside garden for a blockage.
I Knew Andrew from MetroRod in Reading and asked from his help and advice, as he said leave with him and he will get this sorted out.
I must say the rapid support I have Richard call me up and the issue was sorted out straight away. my mother was happy and over the moon with the great customer service and support also most of all the aftercare was go good and will use them again and happy to speak to family and friends if they have any issues call Metro Rod for any problems for any jobs need to sorted out. thanks top marks for this company. Tony Singh South Wales.
Our site had been experiencing numerous drainage issues including partially collapsed sewers and vermin, we called Metro Rod Bristol in to investigate. Prior to any works Metro Rod undertook a camera survey to our site which flagged up the areas needing attention.
The works had to be scheduled in when our production line was not working and so Metro Rod Bristol organised the works over the course of the Christmas holidays and 4 weekends in January. The team led by Darren Newport came in to HPWJ to remove all debris from underground pipework some of which was structurally damaged and then repaired the drains using the No Dig option of lining and localised structural repairs. Confined space entry was also used to enter tanks prior to lining. Maximiller cutting equipment was used to eliminate deformaties in the pipework and to cut in lateral branches. Rat blockers were fitted to prevent any vermin entering the drains on site.
The works were carried out very efficiently and with regard to our high demand for hygiene and cleanliness. Metro Rod were thoughtful in using non Styrene resin so that there was no smell from the repair works.
We have been delighted in the professional approach and the expertise with which the work was carried out and the efficiency of the team and would highly recommend Metro Rod to any business experiencing drain issues.
Just wanted to thanks to the two engineers Josh and Nicky from Metro Rod Swansea who have been so helpful and battled the extreme cold today at my house in llanfynydd
They helped fix my pipe collapse which is deep under the garden, they have done a temporary fix so we can at least use the water again and will be back to finish the job - I'm so grateful!