Our engineer Terry attended to a domestic property in Cramlington and was able to identify a collapsed drain; the customer was thrilled with our work and had the following to say:
"I would like to say that we have received a good service from your company, including the professional approach from the worker who came to inspect the drains and prompt service we have received from the office staff".
We recently had a call out to a customer who had been having problems with her drains for some time. We sent one of our engineers, Eddie to help her and he worked and solved the problem. The customer was obviously delighted and contacted us the next day to let us know exactly how much!
"I would like to thank Eddie for his professionalism, determination and tenacity in solving my blocked toilet on 20th January 2018.
We had been having problems for 2 years now and have had numerous call outs, always stating the blockage was caused by wipes. Eddie did not find any wipes and was determined to find the source of the blockage. He eventually discovered that the problem lay 27 meters away from my house. I was so relieved and couldn't thank him enough. Top bloke on top of his game!
Thank you Eddie!"
Thank you for letting us know Joanna, we have passed your compliments onto Eddie and we are all thrilled that you are so happy with the service that you have received.
I was delighted with the incredibly prompt service, from contacting the office at 3pm on a Friday afternoon, an engineer was at our house near Bath by 4.20 and unblocked the septic tank. The engineer was very professional and explained what needed to be done. The bill was very reasonable, I will certainly recommend Metro Rod Bristol.
For months I had been looking at a broken drain cover. From the first referral to Shaun and MetroRod to fixing the problem took a total of 2 days (would have been 1 day but I was not available). Fast, courteous, and excellent and thorough workmanship.
Dear Shaun,
I wish to thank you for your extremely prompt and efficient service.
We all have experienced from time to time the vagaries of plumbers and drainage companies who fail to deliver. You, however certainly stepped promptly up to the plate and dug me and my family out of a significant problem - a broken drain under my brick weave driveway. Your colleague in particular Jean was extremely helpful and soon sorted out the Insurance company who at first did not want to play ball.
I therefore have no hesitation in recommending you to anyone who has a drainage requirement. Metro Rod is the GO TO Company.
Thank you from the Mckibbin household.
Back in October a team started on the refurbishment of the toilets at the office where I work and am a Trustee. It soon came to light that there had been some real difficulties over the years with the drains in the building and particularly the flow under one of the offices within the building. The building itself dates back to Victorian times, as do the drains!
We called the team at MetroRod and they sorted the problem and worked within the tight budgetary confinements of a charity. As a tenant within the building I had on occasion noticed a certain aroma and spoke with the member of staff liaising with MetroRod, they were able to get to the bottom of the situation straight away.
Jean called and an engineer attended immediately and rectified the entire situation and for the first time in probably decades we have free flowing drains and happy tenants.
Thank you so much for the "cuddle" that the office team gave our staff and the speedy work of the team out in the field, they really are stars.
Thank you so much
"I'm on the management board of the block of flats in central London, and the care taker just called to say how impressed he was with the way the job got done, the engineers were absolutely brilliant".
We recently teamed up with Diss based NS Hughes Builders who posted that they were wanting to help someone in their community this Christmas by giving their services free for a day, we sent Gary along to clear their gutters for them. Here's what the customer had to say:-
Many thanks for sending your man to help us out. Gary did a sterling job as our guttering was full up from leaves and debris. It was very much appreciated as my husband is unable to get up a ladder and I myself have been very unwell. So it was a very pleasant surprise when your man turned up. That was a big help to us.
Happy New year to you and thanks again!