We are technical experts in a range of drainage and pump services, offering an all-year round, 24-hour emergency response service 7-days a week. No matter the problem with your drains or pumps, our expert engineers have seen it all and we will find the solution.
Metro Rod Swansea has been operating since 2011, based in Ystalyfera just outside Swansea, and have since built an excellent local reputation for customer service and technical knowledge. No matter the drainage problem, we’ve got you covered from Swansea to Pembrokeshire, including Neath Port Talbot and Carmarthenshire, and everywhere in between.
All of our engineers are fully trained to the highest level and are experts in the services we provide. We cover basic services such as blocked toilets, overflowing manholes and septic tank emptying for home owners and businesses. For our commercial customers the more technical works, such as drain rehabilitation and detailed CCTV camera investigation services, are where we excel. In order to keep pushing our expertise and remain at the top of our game, we now ensure our engineers are fully trained in pump maintenance and repair.
“Metro Rod Swansea are committed to providing a comprehensive range of high quality drainage and pump services to all of our new and existing customers. We pride ourselves on guaranteeing our clients a safe, professional and honest service day and night.”
[Gary Cleaves, Director.]
At Metro Rod Swansea, our customers come first and we pride ourselves on our very high standards of customer service. We’ve established a very high first-time fix rate that separates us from our competitors and ensures our loyal clients return to us time after time. Our office staff and engineers take care of our customers, from initial contact through to resolving any drainage problem and following up with reports and advice to ensure complete satisfaction. We understand the frustrations that can come from drain and pump failure, and the disruption this can cause to a company’s daily operation – our aim, always, is too minimise the effect and resolve the situation as soon as possible. As a result, a high percentage of our business is from repeat customers and referrals.
Metro Rod Swansea are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
Real-Time Updates for our Customers with Connect:
When it comes to work undertaken, our Connect portal provides you with instant visibility of the job status, details, and photos at your fingertips, so you’re never left having to chase for an update. We understand our commercial customers are busy enough and chasing for updates can be a frustrating task. Our Connect portal helps to minimise the admin involved, giving you real-time updates and job details to help minimise disruption, save time and money. Through the portal you can check the status of the job, view the description of the work, see job photos and even download the data for your own records. For your own personal and secure access, contact us today on 0800 66 88 00.
We know our success is only possible via our engineers – they are our company face when meeting our customers and they are the ones that solves the problems onsite. That is why we heavily invest in our engineers from day one, and continue to upskill and re-train them on a regular basis. Their confidence, ability and expertise in being able to complete the job is what ensures our customers are satisfied and solutions are implemented to the highest standard. Each one of our engineers are DBS checked and appropriately insured, and then fully trained and all aspects of drain and pump care and repair – from high pressure water jetting, to pipe lining and patch repair, to pump maintenance and servicing. As part of the wider Metro Rod business, we hold various awards and industry accreditations, including Alcumus Safe Contractor and Achilles. So, if it’s unblocking a drain, repairing a broken pipe, conducting a detailed CCTV drain survey or anything in between, our engineers can provide the very best drainage solutions 24 hours a day, 7 days a week.
Metro Rod Swansea is committed to investing in the latest industry technology to ensure a safe and professional service is delivered to all our customers. Our reporting capabilities enable us to identify areas where costs are regularly incurred. Meaning we can recommend intelligent pre-planned maintenance solutions to reduce future disruption from drainage problems and drive savings by reducing the number of emergency call-outs.
Our continuous investment in the latest industry equipment and technology ensures a safe and professional service to all our customers. Our reporting tools and management information enable us to identify where costs are regularly incurred and areas causing recurring problems. Meaning we can propose intelligent drain maintenance solutions to help you save time and money by reducing the cost of emergency callouts and preventing future disruptions from drainage problems or failed pumps.
Email: [email protected]
Call: 01792 863923
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